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Bilingual Manager, Commercial Servicing and Administration

Join a Challenger


Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

 

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

 



The Work


The Manager, Commercial Servicing and Administration is responsible for managing and supervising the Commercial Servicing and Administration department to ensure that the team provides optimum service, works efficiently and effectively by adhering to established policies and procedures, meeting compliance and control requirements and achieving service goals. 


The core parts of your role would be to:
  • Review and approve Subsequent Advances, Operating Line Advances, Partial Discharges, and Undertaking/Holdback releases, and PPSA renewals,
  • Support the Senior Manager commercial Servicing with the  Investor Specialized Financing servicing transactions including monthly remittances
  • Support the syndication team with partner remittances, partner inquiries and day to day loan servicing
  • Ensure monthly follow-up by team members are being completed for Undertaking/Holdbacks (new and old)
  • Prioritize and assign tasks to team members appropriately to ensure quality and timely completion of duties
  • Maintain excellent customer service levels
  • Prepare specific reports which will be relied upon by Senior Management
  • Motivate and support the professional growth of the team, including training, creation of development plans, target setting, performance reviews, regular staff one-on-one meetings and team meetings
  • Promote team engagement and the Bank’s Core Values
  • Participate in management meetings, one-on-one meetings with Senior Management, department meetings, department events and special projects as assigned
  • Assist with special projects and department initiatives, including but not limited to support senior management with implementing servicing builds and or new platforms
  • Creating complicated excel based spreadsheets
  • Reconciliation of accounts
  • Communicate and co-operate with external parties (Clients, Lending Partners, Solicitors, Brokers etc.) and internal staff members across all departments to provide optimum service, maintain business relationships and ensure policies, processes and procedures are adhered to;
  • Assist the Associate Director, Commercial Servicing from time to time with reporting and implementing procedures within the Credit & Risk Department, to comply with the Company’s lending and regulatory requirements (i.e. Basel II, ICOFR, OSFI, CCPM, User Guides etc.)

Disbursement of Funds
  • The incumbent shall ensure that files are compliant prior to the signing of cheques and shall ensure that funds are disbursed accurately.
 
Projects
  • The incumbent will support the Associate Director, Commercial Servicing and the Senior Manager Commercial Servicing  with projects and department initiatives, which includes but not limited to Implementation of servicing builds and or platforms while working with internal stakeholders.  


Let's Talk About You!
  • Minimum of 5 years’ mortgage experience (preferably with management experience)
  • Expert understanding of Commercial and specialized finance, servicing products
  • Good understanding of commercial Real Estate, Corporate/Legal documentation (specifically, security documentation) and AML/ATF regulations
  • Post-secondary education (diploma/degree) in accounting with good understanding of general ledgers and accounting principles
  • Proficient knowledge of MS Office (more importantly, Excel), , Athena and PPLUS
  • Ability to build complex excel models
  • Leadership skills with the ability to set strong examples for subordinates and the ability to manage and motivate team members
  • Expert level analytical and program solving skills
  • Strong organizational and time management skills
  • Ability to handle multiple competing priorities
  • Excellent verbal and written communication skills with the ability to respond in a clear, concise and professional manner
  • Understanding of the importance of quality and timely customer service to external clients, solicitors, business partners, and management and staff across the Bank’s departments
  • French bilingual (preferably)


Job Complexities / Thinking Challenges:
  • The incumbent shall possess strong cognitive skills and professional judgement and should be prepared to manage files of greater complexity at times with the ability to prioritize workflow and allocate resources effectively in a high volume environment with short timelines. Also, the incumbent will need to exercise professional judgement and strong problem solving skills, while following corporate policies and procedures and be able to draw on both real estate knowledge and underwriting principles to mitigate risk.

  • The incumbent will also experience the common day-to-day challenges that come with leading and supervising people and have the ability to coach/motivate employees to develop and achieve strategic departmental targets consistently.   


#LI-Hybrid


What we offer [For full-time permanent roles]

 

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺  Medical, dental, vision, life, and disability benefits

📝  Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥  Virtual events to connect with your fellow colleagues

🎓  Annual professional development allowance and a comprehensive Career Development program

💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience


  

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 


We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

 

We can’t wait to get to know you! 

Average salary estimate

$95000 / YEARLY (est.)
min
max
$80000K
$110000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Bilingual Manager, Commercial Servicing and Administration, EQ Bank | Equitable Bank

Are you ready to take on a pivotal leadership role at Equitable Bank as a Bilingual Manager in Commercial Servicing and Administration? We believe in revolutionizing the banking experience and are searching for someone who shares our innovative spirit. In this role, you will be the driving force behind a dedicated department, ensuring all operations run like a well-oiled machine. You'll be approving important financial advancements, supporting specialized financing transactions, and collaborating closely with various teams. Your knack for motivating others will shine as you foster a culture of growth, encouraging your team to achieve their professional best. Each day, you'll engage with external partners and internal departments, making sure that we provide the best service possible. Your experience in mortgage management combined with your exceptional knowledge of commercial finance will make you successful in navigating the complexities of our operations. If you're fluent in French and have a passion for customer service and leadership, we'd love to welcome you to our fun-loving family. Let’s embrace new challenges and redefine the future of banking together at Equitable Bank, where your expertise in financial services will not only enhance our operations but also contribute to the financial well-being of Canadians. If you’re ready to leave a mark in the world of finance with a team that respects and celebrates diversity, you’re just who we’re looking for!

Frequently Asked Questions (FAQs) for Bilingual Manager, Commercial Servicing and Administration Role at EQ Bank | Equitable Bank
What does a Bilingual Manager, Commercial Servicing and Administration do at Equitable Bank?

The Bilingual Manager, Commercial Servicing and Administration at Equitable Bank oversees the daily operations of their department, ensuring efficiency and adherence to established policies. They are responsible for approving various types of financial transactions, managing team performance, and maintaining high levels of customer service.

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What qualifications are required for the Bilingual Manager position at Equitable Bank?

Candidates for the Bilingual Manager role at Equitable Bank should have a minimum of 5 years in mortgage experience, with a preference for those with management experience. A background in commercial financing, knowledge of real estate documentation, and proficiency in MS Office, especially Excel, are essential. A post-secondary education in accounting is also needed.

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How does Equitable Bank foster team engagement for the Bilingual Manager position?

Equitable Bank encourages Bilingual Managers to promote team engagement through regular meetings, performance reviews, and development plans. The focus is on motivating team members and ensuring that everyone aligns with the bank's core values, all while maintaining a fun and collaborative atmosphere.

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What are the key responsibilities of the Bilingual Manager in Commercial Servicing at Equitable Bank?

The Bilingual Manager in Commercial Servicing at Equitable Bank has various key responsibilities, including approving financial disbursements, supporting team tasks, preparing reports for Senior Management, and assisting in special projects. They also ensure compliance with regulatory requirements and quality service for clients.

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What benefits does Equitable Bank offer to Bilingual Managers in Commercial Servicing and Administration?

Equitable Bank offers several attractive benefits for Bilingual Managers, including competitive bonuses, comprehensive medical and dental coverage, a generous vacation policy, an employee share purchase plan, and a personal development allowance to advance their careers.

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Common Interview Questions for Bilingual Manager, Commercial Servicing and Administration
Can you describe your experience managing teams in the financial industry?

When answering this question, focus on specific examples of how you have motivated and developed your team, managed performance metrics, and established a supportive environment to achieve goals. Be sure to relate how your leadership style aligns with the values of Equitable Bank.

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How do you approach financial compliance and regulations in your role?

Discuss your familiarity with compliance requirements in commercial finance, like Basel II and OSFI. Highlight an example from your experience where you ensured adherence to regulations while also maintaining customer satisfaction.

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What strategies do you use to ensure excellent customer service?

Share specific methods you've implemented in previous roles to maintain high customer service standards. This could include team training programs or customer feedback initiatives that improved service levels.

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How do you prioritize and delegate tasks within your team?

Describe your process for task prioritization and delegation, and include a real-world example that illustrates your ability to balance team workloads while meeting deadlines. This will reflect your leadership capabilities.

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Can you explain a complex financial concept to a non-financial audience?

Think of an example where you've explained a challenging concept, such as underwriting processes, to someone unfamiliar with finance. Highlight your ability to simplify information and communicate effectively.

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How do you handle multiple conflicting priorities?

Discuss your time management skills and perhaps share a technique you use to manage competing priorities, such as creating lists or using project management tools to stay organized and focused.

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What tools and software do you find essential in managing commercial servicing?

Talk about your proficiency with MS Office, especially Excel, and any other relevant software you've used in previous roles, showcasing how these tools have helped you improve efficiency and accuracy in your work.

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How do you encourage team engagement and motivation?

Share methods you've used to foster a positive team environment, such as conducting training sessions, setting up regular one-on-one meetings, or creating development plans that align with individual and organizational goals.

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What is your approach to coaching less experienced team members?

Discuss your commitment to mentorship and how you provide constructive feedback, facilitate learning opportunities, and create a positive space for team members to grow their skills.

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Why do you want to work as a Bilingual Manager at Equitable Bank?

Your answer should reflect knowledge of Equitable Bank's mission as a Challenger Bank. Highlight your interest in being part of a forward-thinking organization that values innovation, customer service, and team growth, and how your background makes you a perfect fit.

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DATE POSTED
March 14, 2025

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