Senior Manager, Commercial Transformation

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work

The Senior manager will report directly to the Senior Director, Commercial Transformations. The individual will be responsible for leading a portfolio of transformation programs. The job requires the individual to identify and bring structure to opportunities for transforming commercial banking. The individual will also be responsible for managing the day-to-day formalizing of the commercial transformation office.

The role of the is to Initiate, Plan, Execute, Monitor, Control and Close projects in accordance with Enterprise Change Management as well as Project Management methodology. This includes baselined scope, schedule, budgets, resource needs and other parameters set by the executive sponsor and delegate throughout the project life cycle.

This position is responsible for managing a portfolio of projects that are strategic in importance, high complexity and may be of a long duration. Projects may include process transformations, digitizing customer experiences, new product launches, platform upgrades and regulatory initiatives.

• Diagnose current operating opportunities for transformation through objective assessment of current people, processes, and technology
• Transform EQ Commercial Banking’s digital/technology operating model in-line with the strategic roadmap, based on detailed options and recommendations
• Work more effectively by developing the processes and defining the ways of working, including modern delivery (e.g. Agile and Product Management) that will enable commercial banking to adopt transformation efforts to improve business outcomes
• Provide change activation guidance on the mindset and behaviours required to maximize business impact
• Position commercial banking to drive business value and innovation through understanding applicable trends and making informed recommendations
• Understand the degree and cadence of change through the development of strategic roadmaps and change plans, that take account of the need for technology functions to run, grow, and transform
• Manage multiple material projects of high to strategic: risk, length and complexity throughout the full project life cycle
• Act as a Trusted Advisor that provides leadership oversight and proactive advice on how best to steer project teams and deliver project goals while operating with full transparency as it pertains to issues and risks – which includes knowing when to communicate to the right people at the right time
• Lead and support multi-functional on-site, off-site and virtual project teams to help them overcome barriers and perform at their best, particularly through times of ambiguity and/or changes
• Lead detailed planning at all levels to understand the work, responsibilities and dependencies to set the right expectations, ultimately enabling on-time delivery
• Effectively manage financials/budget and navigate financial processes to ensure approval of funding and disciplined cost management
• Engage stakeholders and manage governance forums to ensure timely, transparent & effective decision making
• Facilitate meetings, document minutes and follow up on risks, action items, issues and decisions (RAID)
• Complete project evaluations, velocity metrics and assessment of results to the key benefits and performance indicators
• Advisor to the PMO in the creation, maintenance and enhancement of Project Management Methodology / Standards and Practices in an ever evolving environment where applicable.

• At least 6-10 years’ experience managing multiple projects simultaneously with different priority levels through the entire life cycle
• Post-secondary education (diploma/degree) preferably in computer science, business, finance, or comparable discipline
• At least 5 years’ experience in the regulated financial services or Insurance industry (including internal and external compliance requirements, financial reporting, and service administration)
• High degree of proficiency and experience in Project Management concepts (Waterfall, Iterative, Incremental and Agile methodologies)
• People Management/Leadership and coaching/mentorship experience is a major asset
• PMP certification is strongly preferred
• Agile, Scrum Master, Business Process Improvement, ITIL or Change Management Certification is a major asset
• Knowledge of SharePoint, Jira, Confluence, MS Office tools, business systems, technology infrastructure, software development, data warehousing, data centres and related concepts/terminology
• Exposure to both a large and small corporate culture is preferred
• Ability to take charge and work independently
• Strong time management, analytical and problem-solving skills
• Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner to all project stakeholders including senior executives.
• Vendor Management experience
• Proven delivery track record in both business and Technology projects, especially in digital given our challenger bank orientation
• Effective Risk Management & Issue Resolution and ability to leverage PMO Standards & EQBs risk management resources and tools to ensure project risks are proactively understood and quickly resolving risks that have become issues

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺  Medical, dental, vision, life, and disability benefits

📝  Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days 

🖥  Virtual events to connect with your fellow colleagues

🎓  Annual professional development allowance and a comprehensive Career Development program

💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!