Concierge - North Pier at Harborside

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.How We Deliver A Winning Performance:Question AuthorityWalk the TalkShare KnowledgeListen, not just HearSee the Glass Half FullTake Educated RisksEnjoy the RideShare the SpotlightDo the Right ThingTest Your LimitsWe Care About Your Total Wellbeing:Physical Wellbeing: Medical, dental, and vision careSocial Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefitsFinancial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive CompensationCommunity Wellbeing: Paid Community Service HoursCareer Wellbeing: Leadership DevelopmentLearn more about our Total Wellbeing program here.What You'll Be Doing:As a Concierge, you will spend most of your time delivering superior customer service, ensuring seamless tour experiences, exceptional move-ins, total satisfaction, express service, and personal attention, contributing significantly to customer loyalty and resident retention while embodying professionalism at all times.Warmly welcoming residents, prospects, and guests, handling packages promptly and professionallyAnswering phones with courtesy, preparing for self-guided tours, and proactively addressing customer needsProviding resident services such as lockout assistance, transportation arrangements, and event supportFacilitating routine service requests, promptly passing them to relevant personnel, and coordinating emergency responsesEnsuring timely entry of service requests and conducting routine inspections for organized common areasVigilantly monitoring security systems for a secure environmentImplementing security measures by securing sensitive information and locking computers when awayWhat You'll Need To Thrive:High School diploma or equivalentValid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their jobComputer literacy and effective communication skillsAvailability to work a flexible schedule, including weekendsBonus Qualifications:Customer service experienceNew Jersey only: Fire Safety CertificationSalary:$21.51 - $23.90 / hourEmployees are eligible for overtime pay and performance incentivesThe successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.Located in Chicago and in corporate offices throughout the country, Property Management is responsible for the day-to-day operations at our communities. This includes not only onsite interactions, but also implementing and using property-based systems, such as MRI and LRO. Additionally, we help shape Equity's portfolio in conjunction with the Development and Transactions departments.Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together.Our portfolio of high-quality properties in urban growth markets - New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver - provides homes where people most want to live, work and play. We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings. That's why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.Equity RewardsWhen you join Equity Residential, you won't be treated as simply another employee - you will be considered a partner in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports your Total Wellbeing.We recognize that everyone has different needs outside of work. That's why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects. In addition to your next job, you can also find your next home with us! Rent discounts on Equity Residential apartment homes are available to our benefits-eligible employees. The amount of the discount offered is determined based on the market, ranging upwards from 20%. Learn more about our Total Wellbeing program here.Equity ValuesAt Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success. By focusing on inclusion, these differences are harnessed to create value - in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive.All aspects of the employment process are merit-based. Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment. Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. Equity Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.