ERP Systems Analyst I

Under general supervision, is responsible for supporting Bexar County Information Technology team; will support the mission of the County, ensuring successful delivery of IT services as defined in the duties and responsibilities. This position will represent the County in a professional and effective manner and establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public.
Flexibility to achieve performance excellence in a telework arrangement.

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
• Serves as a subject matter expert in content, processes, and procedures associated with Enterprise Resource Planning (ERP)
• Provides technical support for the configuration and implementation of COTS (Commercial off the Shelf) software applications related to ERP
• Administers user roles and profiles to ensure appropriate permission assignments
• Ensures software operation by providing support and assisting with the training of Enterprise Business Solutions team and client personnel as it relates to ERP solutions
• Prepares accurate and detailed configuration and functional specification documents
• Acts as a liaison between various business units to elicit, analyze, communicate, and validate business requirements for changes to business processes, policies, and business systems
• Supports the ERP team in delivering robust solutions to the enterprise
• Interacts with software, hardware, and/or professional services vendors
• Responsible for effective communication through progress reports, user documentation, and formal presentations to teams and management
• Develops automated process workflow routines focused on automating business processes through the use of deployed applications
• Participates in efforts to evaluate, select, and implement third party software, vendors and/or service providers
• Maintains application infrastructure for primary ERP applications to ensure high availability to support business use
• Performs other related technology duties and projects as assigned

• Graduation from an accredited college or university with a relevant degree, 1-3 years of experience, or an equivalent combination of education and experience
• Knowledge of ERP Software configuration; knowledge of ERP systems
• Highly skill in analytical and problem solving; skill with Windows server and desktop operating systems; skilled in implementing and administering ERP solutions; skill with business systems, software testing, report writing, project management, and/or business analyst
• Ability and willingness to learn new systems and technologies quickly; ability to effectively communicate, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, County employees, Elected/Appointed Officials, outside organizations and agencies, vendors and the general public
• Demonstrates technological intuitiveness
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• Required to be on call 24 hours
• May be required to work more than 40 hours during the workweek
• May be required to work weekends

• Infor/Lawson certifications

• Constantly working in indoor / telework conditions
• Frequently moves items weighing up to 10-15 pounds
• Occasionally moves objects weighing up to 15-30 pounds
• Occasionally move about the office / telework office
• Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions of the job in an office / telework environment
• Must be able to remain in a stationary position
• Flexibility to achieve performance excellence in a telework arrangement
• Maintains County-issued equipment, software, data and supplies