Travel Representative

Overview

If you are a detail oriented individual with superb customer service skills, we may have the position you've been looking for. Use your experience in the travel industry to play a vital role in assisting Esri employees worldwide with travel arrangements.

Responsibilities

• Accurately and efficiently reserve and ticket incoming travel requests for employees and guests - to include air, hotel, cars, and trains
• Process changes, cancellations, and schedule changes, including the recalculation of domestic and international airfares following all fare rules
• Manage prompt and accurate responses to telephone and e-mail from internal customers
• Follow department policies and procedures and enforce Corporate Travel Policies and Guidelines
• Understand and properly use airline terminology, codes, fare basis, rules, and industry websites to ensure accurate rule interpretation
• Obtain passports and visas when required for both US and foreign national employees
• Maintain employee travel profiles to include personal and reward program information
• Monitor, and work GDS (Sabre) queues daily to maintain quality control in a timely basis
• Maintain a productive workflow to meet gross monthly productive transactions goals

Requirements

• 4+ years extensive Corporate Travel Agent experience
• Experience in domestic and international faring, ticketing procedures, and exchanges
• Advanced skills with Sabre GDS
• Knowledge to fulfill requests regarding necessary regulations (DOT, TSA, passports, visas, and more)
• Strong communication, prioritization, and multi-tasking skills with high attention to detail, including experience working in a fast-paced environment
• Ability to use resources to research issues and handle complex customer inquiries
• Proficiency with the Microsoft Office Suite
• Professional telephone, email skills, and excellent customer service skills
• Ability to work independently, exercising discretion, and judgment
• Ability to work in a team environment supporting management and employees
• High School Diploma

Recommended Qualifications

• International Travel Agent
• Typing speed of 45 WPM
• Bachelor's degree in business or related field

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