Job details

EssenceMediaCom | Client Services Manager

About the role

The Client Services team is responsible for creating and enhancing the conditions by which our clients love our work through building strong and lasting relationships, living and breathing their business, understanding the broader context of marketing, knowing the levers of digital media, and driving and orchestrating the campaign delivery process.

Some of the things we’d like you to do

Drive relationships with the day-to-day clients and confidently field and manage requests, input and feedback
Manage expectations with clients and ensure every deliverable is documented and disseminated to the broader team
Assist in managing client satisfaction and identifying any issues or barriers and escalate as necessary
Understand client billing process and ensure team compliance
Engage with clients to define actionable briefs for select campaigns, and assist with larger / complex campaign briefs
Run a daily agency-only collaboration session and a weekly client status
Create campaign timelines, identifying key milestones and checkpoints
Coordinate and facilitate with discipline practices (e.g. strategy, analytics) to ensure campaign deliverables meet client expectations
Provide project management support during the campaign lifecycle to ensure on time completion of deliverables, coordinate across practices, identify potential risks and issues, and escalate to Client Service senior leadership as necessary
Partner with senior management on the development of operational guidelines including staffing / scoping and financials
Serve as the direct manager of 1-2 reports including outlining annual performance goals and monitoring and encouraging career development opportunities
Provide timely and actionable feedback to the broader client team to aid in their development and improvement
You also will be expected to learn media planning and will be given media planning assignments and/or roles to develop your skills.