Food & Beverage Supervisor -Charming Restaurants at Estancia

Description

ABOUT US:

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

THE JOB:

The Food and Beverage Supervisor is responsible for assisting with the planning, organization, development, and direction of the serving staff to operate at the highest food service standards as they relate to efficiency, professionalism, accuracy, and customer service. Provides exceptional food service to guests. Supervises the Food and Beverage teams in assigned area(s) to ensure guests receive the highest level of service and quality on a daily and consistent basis. Typically floats between areas vs. being assigned to a single restaurant. Supervises subordinate lead personnel in the assigned restaurants and/or In Room Dining. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training, team members. Recommends applicants for selection. Plans, assigns, and directs work. May set work schedules. Recommends performance ratings. Recommends merit increases, promotions, and reclassification. Determines work quality expectations and sets deadlines. Monitors day-to-day restaurant operations to ensure standards of product presentation and service exceed guest expectations and meet or exceed property standards. Takes or recommends corrective action as needed. Works to achieve budgeted revenues, control expenses, and maximize profitability within assigned areas. Utilizes corporate-approved computer programs to analyze forecasts, cost, and revenue reports. Makes decisions and takes action based on that information to maximize profitability. Ensures quality and portion control while minimizing waste or loss of supplies to maintain profitability. Ensures guests receive outstanding, consistent, exceptional service by circulating through each dining area. Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints. Ensures all dining, service, and kitchen areas are clean and properly set up. Maintains sufficient inventory of food, supplies, and equipment and orders as needed. Participates in weekly/monthly inventories. Ensures equipment is properly maintained. Ensures compliance with all food and beverage regulations. Monitors SOPs to ensure consistent exceptional service is provided. Assists in developing and updating policies and procedures. Participates in weekly meetings with Food & Beverage Management Team to ensure weekly goals, challenges, and service standards are met.

YOU:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem-solving. This role as the Food and Beverage Supervisor requires skills such as patience, empathy, and a desire to provide excellent service for our guests.

OUR CULTURE:

Be part of our award-winning team named TOP Workplace in San Diego 2022-2024 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. The people who best fit Estancia La Jolla are sharp, hardworking team players. We are looking for candidates with experience in having fun!

THE OFFER:

In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals.

Requirements

One to two years of increasingly responsible food and beverage experience in a hotel environment is required.

Prior supervisory experience is desired.

Ability to work on AM, PM, weekend, and holiday shifts as required by operational needs

Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.

Ability to monitor labor as required by anticipated business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.

Requires ability to serve the needs of guests through verbal face-to-face interactions.

Must demonstrate a positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.

Possess a strong knowledge of food and beverage preparation, hotel service standards, guest relations, and etiquette. Maintains extensive knowledge of all menu and bar items.

Requires ability to learn and use telephone and POS computer systems used at the hotel.

The ideal candidate will have:

Experience within a hotel/resort environment

At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply!

Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D

EEO Statement

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal-opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance.