Front Office Spec I MobileClin

• Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles. • Assists patients with check in/check out. • Answers telephone within three (3) rings and directs calls per practice protocol... • Documents complete and error free messages in telephone encounter and routes to appropriate area per practice protocol. • Keeps hold time to less than one (1) minute. • Receives less than three (3) customer service complaints during evaluation period. • Assists the patient, when requested, in the completion of forms or other requested documents. • Ensures all necessary patient forms are completed for the visit and scanned into electronic health record. • Communicates with patient, staff, and providers regarding arrivals, delays, and practice processes. • Alerts practice staff and provider of any changes or discrepancies in patient’s scheduled appointments. • Proactively approaches dissatisfied customers and implements customer service recovery measures. • Tasks are measured by observation of the evaluator and feedback from the providers. Texas Children’s Hospital is committed to increasing access to behavioral health care for all young people, including our community's most underserved and marginalizedchildren and families. Children who experience adversity are at higher risk for trauma, stress, and related mental health concerns and often experience significant barriers to accessing mental health care, such as limited transportation, lack of insurance, low income, and mental health stigma. Our goal is to grow our existing Mobile Behavioral Health Program (MBHU) to allow these children and families to receive high-quality, comprehensive, and confidential behavioral health care where they live and when needed: in schools and other community locations. We are seeking a reliable driver to operate our mobile bus, transporting it to various community partnerships throughout Houston. In this position, the driver will also act as the field administrator, taking on the responsibilities of an ambulatory service representative and mobile unit driver. Fluency in two languages is essential, as the role involves checking in families for their appointments at the Mobile Behavioral Health Unit (MBHU) in Spanish-speaking communities. This position is distinctive, requiring the individual to become proficient in preparing the unit, including powering on the generator, stabilizing the unit upon arrival at community locations, and packing up at the end of each day. The candidate will be driving the Mobile Behavioral Health Unit (MBHU), as it will be their responsibility to prep the unit. Once they arrive at the community partnership, they will stabilize the unit and get it ready for patients to be seen. At the end of the day, they will drive the MBHU back to the TClient parking lot. • Knowledge of general office tasks, confidentiality, filing, medical terminology, and managed care referral processes. • Knowledge of related OSHA guidelines and requirements. • Ability to provide excellent customer service, to act in a professional manner, to type, to file, to use a multi-line telephone, computer, fax, and copier. • Familiarity with Local Traffic Regulations: Knowledge of and adherence to local traffic laws and regulations is crucial for safe and lawful driving. • Defensive Driving Skills: Ability to anticipate and respond to potential hazards on the road, emphasizing safety and accident prevention. • Navigation Skills: Proficiency in using GPS systems and familiarity with local routes to ensure efficient and timely transportation. • Communication Skills: Effective communication is essential for coordinating with team members, clients, or dispatch to relay information about routes, delays, or any issues. • Time Management: Punctuality and the ability to manage time effectively, ensuring timely arrivals and departures for scheduled appointments or deliveries. • Customer Service Skills: A courteous and professional demeanor when interacting with clients, colleagues, or other individuals while representing the company. • Flexibility: Ability to adapt to changes in schedules, routes, or responsibilities, demonstrating a willingness to meet the evolving needs of the company. • Physical Fitness: Good physical health to endure long hours of driving and perform tasks related to lifting, pushing, and pulling • Problem-Solving: Quick thinking and the ability to resolve minor issues or challenges that may arise during transportation. • Multilingual Skills (if applicable): Proficiency in additional languages (Spanish & English) • Professional Appearance: Maintaining a neat and professional appearance while representing the company on the road or during interactions with clients