Senior UX Engagement & Operations Manager

Role: Senior UX Engagement & Operations Manager Location: Remote Duration: 6+ Months... Responsibilities: • As a Senior User Experience (UX) Engagement & Operations Manager, you orchestrate and optimize how business partners, product managers, design team members, and engineering teams create products that improve usability and business value for client employees and partners. • Drive UX engagement with the business. • You'll participate in design and delivery leadership meetings to align on business priorities and help the UX team innovate where it adds the most value. • Manage a pipeline of UX engagements from intake through delivery and plan appropriate resourcing. • Organize and ensure appropriate communication of UX status, issues, forecasts, and metrics to leadership, business, and program and product management. • Advocate for design thinking in planning, scheduling, requirements gathering, design reviews, delivery and implementation to launch. • Participate in and facilitate design reviews and post-mortems for key initiatives. • Drive ongoing enhancements to program management to accommodate design thinking in project and portfolio-level planning. • Drive operations of UX team • You'll help us evolve and lead the operational strategy of the UX Center of Excellence by identifying team needs and enhancing the productivity of researchers and designers. • Standardize and mature how we prioritize, schedule and resource projects and facilitate review with business and UX Leadership. • Lead a cross-disciplinary team of design professionals (with backgrounds in service design, UX, organizational design, behavioral design, design research, etc) with a focus on thoughtful professional development and capacity building. • Increase the operational efficiency and scale of the UX team’s work. • Assist with implementing the strategic and tactical prioritization of design initiatives and workflows, specifically the implementation of process improvements. • Act as a link between UX, Engineering, and Product Management (PM) teams, connecting all three groups and making sure interdependencies are understood and planned for. • Facilitate the creation of complex design solutions by participating in defining the business and design requirements and assigning resources. • Participate in the development or improvement of design processes, procedures, standards and guidelines. • Shape, implement and document processes to streamline projects and elevate the quality of design work. • Assist in design staffing and allocation on product initiatives, and partner with design leadership to plan, prioritize, and present work to the company. Skills • 5+ years experience as a project/program manager in a design consultancy or as part of an in-house multidisciplinary UX team (e.g., strategists, researchers, and designers) • Experience in triaging new work, maintaining work momentum and launching digital solutions on deadlines in a large corporate environment • Advanced understanding of user experience design principles. • Advanced facilitation, negotiation and consensus building skills. • Advanced communication skills, both written and verbal. Education • Bachelor's degree or 4+ years of experience in digital design