Telecom Service Support Engineer - Level-2 position
Job responsibilities will include:
· Level2 network monitoring and problem handling
· Technical handling of L2 Service Requests and Incidents investigation for supporting
Euronet global business operation and growth
· Working with internal Euronet teams across the globe on telecom operational issues and in
from smaller to medium sized projects
· Work with external service providers and vendors on telecom operational issues and smaller
projects, including onsite work in Euronet datacenters
· Provide on-call (at home standby) support on a periodic basis
· Occasionally international travelling is required
Requirements:
· College or University degree in Engineering - preferably Information Technology or
Electrical Engineering
· LAN/WAN network technologies, protocols
· IP routing protocols (EIGRP, BGP)
· VPN technologies (IPSec, GRE, GetVPN, VTI etc.)
· Network security technologies (Cisco firewalls)
· Minimum 2 years hands-on experience at monitoring and operational activities
at global/enterprise grade networks
· Basic knowledge at MS Windows based desktop & server technologies
· Experience at multinational workplace
· Experience at ITIL based workflows
· Good English written and verbal skills
· Good problem handling skills
· Capability for strictly keeping processes and workflows
Advantageous to have:
· Experience in Financial Service Provider or Banking IT ecosystems
· CCNA level knowledge, valid CCNA certification is an advantage
· Familiarity with ITIL framework
· Linux user or advanced user level knowledge
Benefits:
· Hybrid work model
· Professional and international working environment
· Opportunity to advance professionally
· Work with new technologies
Average salary estimate
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