Telecom Service Support Engineer - Level-2 position

As a Telecom Service Support Engineer - Level-2 at Euronet, your primary responsibilities will include monitoring and managing level 2 network incidents and service requests, ensuring seamless operation of our global business. You will collaborate with various internal teams and external vendors to resolve telecom issues and participate in projects ranging from small to medium-sized, including on-site work at Euronet datacenters.

To qualify for the Telecom Service Support Engineer - Level-2 role at Euronet, candidates must possess a college or university degree in Engineering, particularly in Information Technology or Electrical Engineering. Additionally, experience with LAN/WAN technologies, IP routing protocols, and VPN solutions is essential, along with a minimum of two years of hands-on experience in monitoring global enterprise networks.

Key skills for the Telecom Service Support Engineer - Level-2 role at Euronet include a solid understanding of network security technologies, particularly Cisco firewalls, as well as familiarity with ITIL frameworks. Strong problem-solving abilities, proficiency in English communication, and the capability to maintain strict processes and workflows are also crucial for success in this position.

While not mandatory, having experience in the financial services or banking IT ecosystem can be advantageous for the Telecom Service Support Engineer - Level-2 position at Euronet. This experience could provide valuable insights into the specific requirements and operations of the telecommunications infrastructure supporting financial services.

Working as a Telecom Service Support Engineer - Level-2 at Euronet offers numerous benefits, including a hybrid work model that fosters a healthy work-life balance. You'll have the opportunity to grow your professional skills in an international environment while collaborating with advanced technologies that drive Euronet's success in the global marketplace.

In answering this question, showcase specific examples of projects or situations where you applied your LAN/WAN knowledge, detailing the technologies you used and the outcomes of your efforts. Highlight any challenges you faced and how you successfully addressed them, emphasizing your problem-solving skills.

To tackle this question, outline your systematic approach to troubleshooting level 2 network issues, such as gathering incident reports, analyzing symptoms, collaborating with team members, and utilizing specific tools. Explain how you ensure minimal downtime and effective resolutions, demonstrating your analytical and technical skills.

Discuss your strategies for managing on-call responsibilities efficiently, such as prioritization of tasks, effective communication with team members, and maintaining organized documentation. Highlight your ability to remain composed under pressure and your commitment to resolving issues promptly, improving overall service delivery.

In your response, describe your familiarity with ITIL best practices, citing specific examples of how you've applied them in previous roles. Discuss any improvements in service management or incident resolution you contributed to by implementing ITIL principles, reinforcing your operational effectiveness.

Use this opportunity to illustrate a particular complex issue you faced while working in a global team setting. Detail the steps you took to analyze the problem, the stakeholders involved, and the final solution you implemented. This demonstrates not only your technical acumen but also your collaboration and communication skills.

To excel in this answer, highlight your knowledge of various VPN technologies, including IPSec and GRE. Explain how these technologies work, their benefits, and scenarios in which you've implemented them. This showcases your technical understanding and readiness to apply these skills at Euronet.

Share practical strategies you've used for effective communication across time zones and cultural differences. Discuss how you adapt your communication style, leverage online collaboration tools, and maintain clarity to ensure everyone is aligned. This demonstrates your global mindset and respect for diverse working environments.

Discuss essential network security measures, such as implementing firewalls, conducting regular audits, and ensuring secure VPN connections. Provide examples of how you've applied these measures previously, emphasizing your commitment to maintaining robust security in telecommunications.

Emphasize your proactive approach to staying informed about advancements in telecom technologies. Mention any relevant resources you follow, such as industry publications, webinars, or conferences, showcasing your commitment to lifelong learning and professional development within your field.

Discuss specific tools and software you have experience with for network performance monitoring. Explain how you utilize these tools to gather data, generate reports, and identify issues proactively. This demonstrates your hands-on experience and ability to leverage technology effectively in your role.