Event Coordinator Assistant

Job Summary

Assist Events Manager in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team.

Education & Experience

• High School diploma or equivalent is required with College course work in related field preferred. Experience in a hotel or a related field is also preferred
• Proficient with Microsoft operating Systems, OnQ and Sales Pro Enterprise
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Job Duties & Functions

• Approaches all encounters with guests and Associates in an attentive, friendly, courteous and service-oriented manner.
• Demonstrates awareness of established goals for each department and the role played in Sales process to achieve and/or exceed these goals.
• Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely and in a professional manner.
• Maintains timely and effective paper flow and communication within department and to other departments..
• Works with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
• Distributes BEO’s, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meeting and groups.
• Assists guests and clients with small changes, requests, etc., and completes needed paperwork.
• Maintains constant paper flow of thank you letters for groups/functions and distributes accordingly to departments and maintain in files.
• Calls clients for guarantee numbers for functions 72 hours prior, creates/closes house accounts and complete AV order.
• Any other duties as assigned by DOS specific to respective property.

Job Types: Part-time, Internship

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person