Job details

Event Host (Part-Time)

Fenway Park Events (FPE) is responsible for the sales, marketing, and service for all non-baseball private and special events, at Fenway Park. The Event Host provides support with onsite event execution/supervision. In this role, you will develop a broad and comprehensive view of the non-baseball private event and special event business at Fenway Park. This position is a high guest contact position; service skills, an eye for detail and an outgoing friendly and gracious personality are a must.

RESPONSIBILITIES:

Onsite event support and supervision including overseeing event space preparation, greeting clients and vendors, load-in/setup, event execution, event close/load-out, as well as liaison with all operating departments.
Act as a righthand to the Service Manager and provide support throughout the timeline of events.
Maintain strong relationships with clients and onsite personnel and ensure that event specifications are communicated and executed for a successful experience for the event planner and attendees.
Regular checks with onsite operating departments for updates on overall operations, and general feedback.
Able to support and close multiple events simultaneously, serving as the liaison to clients and the ballpark.
Investigate, resolve and track all client complaints, feedback, and recommended improvements.
Solicit and summarize post-event follow-up from clients.
Participate in site visits and event coordination meetings, as necessary.
Assist with changing projects that support the department’s event management efforts, as assigned.

CHARACTERISTICS AND QUALIFICATIONS:

Strong level of intensity and commitment to providing a high level of customer service.
Excellent interpersonal, verbal, and written communication skills and the ability to work well across departments, with clients and with business partners.
Strong organizational and problem-solving skills with the ability to interact professionally with individuals inside and outside the company.
Works well and stays calm and gracious under pressure.
Expected to multi-task and retain information quickly.
High degree of professionalism in appearance and conduct.
Team player willing to work flexible hours, including nights, weekends, and holidays.
Prior customer service work experience within fast-paced, high-energy work environments is preferred.
Proficient in Microsoft Office suite and experience with Salesforce a plus.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

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LYou might say this team is now a curse on the other clubs in Major League Baseball. Boston Red Sox Baseball Club operates one of the oldest and most storied sports franchises. Founded as a charter member of the American League in 1901, the team o...

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FUNDING

Private

INDUSTRY

Sports & Recreation

TEAM SIZE

201-500

LOCATION

Hybrid, based in Boston, MA

DATE POSTED