Job details

Customer Support Specialist

Wage Range: $23.85 - $38.15 per hour

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

About this position:

We are looking for an energetic and passionate candidate that is seeking an opportunity to join our IT team at one of the highest-rated healthcare systems in the Puget Sound area! As a Customer Support Specialist, you will be the first point of contact for all EvergreenHealth staff. You will provide 1st and 2nd level assistance for desktop and laptop computers, mobile devices, phone systems, and any other Information Technology related needs. You will provide troubleshooting and support for Cerner, GE, and many other Electronic Medical Record systems. Additionally, you will support the Windows OS and the entire Microsoft Office suite.

10-hour shifts Wednesday, Thursday, Friday, Saturday.

Saturday is onsite at the Kirkland hospital.

Job Summary

Primary provider of computer desktop support for EvergreenHealth staff by providing computer and application assistance. Support is delivered over the phone, in person, or over the network ensuring that client desktop software is up-to-date and assists users in their client system computer needs.

Primary Duties:

Responsible for all hardware/software installations, configurations, troubleshooting and on-going support associated with desktop/laptop PCs, according to the standards defined by department policy.
Responsible for responding to IT requests via phone, email, and self-submitted incidents.
Documenting all troubleshooting, resolution and escalation steps in the Help desk ticketing system, and help desk documentation, as appropriate.
Performs other duties as assigned.

License, Certification, Education or Experience:

REQUIRED for the position:

High School graduate or equivalent
1 year of experience in Information Technology and customer service
Demonstrated problem solving, excellent communication and listening skills
Technical understanding of PC hardware
Current Washington State Driver’s license and proof of insurability

DESIRED for the position:

A+, MCP/MCSE or equivalent
Preferred: 2+ years in a healthcare IT environment

Benefit Information:
Choices that care for you and your family

At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

Medical, vision and dental insurance
On-demand virtual health care
Health Savings Account
Flexible Spending Account
Life and disability insurance
Retirement plans (457(b) and 401(a) with employer contribution)
Tuition assistance for undergraduate and graduate degrees
Federal Public Service Loan Forgiveness program
Paid Time Off/Vacation
Extended Illness Bank/Sick Leave
Paid holidays
Voluntary hospital indemnity insurance
Voluntary identity theft protection
Voluntary legal insurance
Pay in lieu of benefits premium program
Free parking
Commuter benefits

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

2024 Benefits Guide

By EvergreenHealth

EvergreenHealth will advance the health of the community it serves through our dedication to high quality, safe, compassionate, and cost-effective health care.

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FUNDING

Nonprofit

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE