Job details

VP of Customer Success

Everlaw is seeking a Vice President of Customer Success to lead their customer success efforts and ensure client satisfaction. This role involves building relationships with customers and leading a diverse team to deliver exceptional support.

Skills

Leadership experience
Customer success strategy development
Relationship management
Customer advocacy
Team mentoring

Responsibilities

Partner with Chief Customer Officer to develop customer success strategy
Ensure smooth customer onboarding and successful adoption
Build and nurture customer relationships
Identify opportunities for customer advocacy and expansion
Monitor customer health and implement proactive measures
Gather customer feedback and advocate for necessary improvements
Mentor and guide a high-performing team
Foster collaboration with cross-functional teams

Education

Bachelor's degree
Advanced degree preferred

Benefits

Equity program
401(k) with matching
Health, dental, and vision insurance
Paid parental leave
Paid vacation days
Learning and development stipend

To read the complete job description, please click on the ‘Apply’ button

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By Everlaw

Dedicated to promoting justice, illuminating truth, and being a great place to work. We believe that justice is served by truth, which is why we built a powerful ediscovery platform to help our users uncover it. If you’re looking for a company tha...

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FUNDING

Series B

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE