VP, Commercial Operations

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.  

THE POSITION:

This role is responsible for driving Commercial Operations for an EVERSANA™ COMPLETE Commercialization program by coordinating with our business units/functional areas who enable our marketing, medical and field teams, to drive operational excellence. In addition, this role will work to drive and align key business solutions and ensure efficient and effective processes and outputs for the program. This role will drive cross functional collaboration and identify and implement best practices to deliver high impact and value by harnessing new technologies and capabilities, improving field team execution (e.g., data acquisition, KPIs, reporting, CRM readiness, field team readiness, dashboards).  The role will also support our CCOs to conduct ad hoc data analysis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Develop and implement a data driven launch in close collaboration with client/partner. This should include all aspects of data acquisition, warehousing and management, analytics, sales/marketing operations (S&OP) and supporting demand/manufacturing forecasts.
• Validate all KPIs, ensure timely and effective measurement (lead and lag) and recommend relevant solutions to optimize launch.
• Continuously improve Commercial Operations by identifying and implementing effective and efficient best practices across Business Units/functions, including innovative AI solutions for launch effectiveness.
• Collaborate with Deployment Solutions, D&A, and Learning and Development to optimize field team execution (e.g., call planning, targeting, IC planning, KPIs, CRM readiness, dashboards, reporting, training, and field team readiness), and drive business results.
• Conduct routine 1:1 discussions with cross-functional department leads to assess current status on strategy execution, communication, collaboration, and needs.
• Drive cross-functional collaboration among business units
• Standardize best practices and provide business intelligence by turning relevant insights into actions.
• Conduct ad hoc data analysis to support CCO, Head of Sales, Head of Marketing, Head of Market Access, Medical and partner.
• Effectively execute on all data needs for successful payer pull thru by the sales team.
• Collaborate with Marketing and Agency in providing solutions to improve Marketing efficiency and effectiveness (e.g., messaging, MLR review, Planning calendar)
• Collaborate with our Patient Services program team to ensure patients are getting treatments on-time and maximize persistency.
• Integrate patient CRM data and measurement of marketing tactics for patient acquisition and retention.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: 

• Responsible for and oversee their respective department.
• Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures.
• Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline, and discharge and administer all other personnel actions.
• Strong issue management skills with a solution-oriented approach.

EXPECTIONS OF THE JOB:

• Travel (30%)
• Hours (40 Hours per week)

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Deep experience in analytics including forecast creation and interpretation including revenue, supply, and S&OP
• Strong applied experience in working within and launching field team technologies and CRM platforms (e.g., Veeva)
• Track record of effectively managing commercial operations for launch teams.  Launch Excellence/Readiness experience a plus.
• Ability to conduct data analysis using analytical tools (e.g., Excel, Access, SQL, Tableau, PowerBI)
• Experience working with Sales Teams and results-driven mentality. Strong sense of urgency and responsiveness to all levels of the organization.
• Strong presentation and communication skills; must be able to provide succinct, strategic, and actionable insights to senior executives.
• Excellent organizational and time management skills 
• Ability to juggle multiple projects.
• Ability to work well within all levels of the organization.
• Manages successfully across teams to ensure all cross-functional deliverables.
• 20+ years of biopharma commercial industry experience
• 10+ years of direct management/leadership experience in commercial operations-specific or closely related roles

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree required
• MBA or other advanced master’s degree preferred
• Consulting experience a plus

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $212,000 to $250,000 and is not applicable to locations outside of the U.S. The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact Brooke Smith, [email protected].

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