Live Chat Associate - Remote Work

• *Job Title:** Live Chat Associate - Remote Work• *Company:** Eversource Energy• *Location:** Seattle, Washington, US• *Job Type:** Part-time• *Seniority:** Entry Level• *Experience Required:** 1 year---### Job DescriptionEversource Energy is seeking a dynamic and motivated individual to join our team as a **Live Chat Associate**. This part-time remote position is an excellent opportunity for those looking to start their career in customer service within the energy sector. The ideal candidate will be an adaptable professional who thrives in a fast-paced environment, is passionate about helping others, and demonstrates excellent communication skills.---### ResponsibilitiesAs a Live Chat Associate, your primary responsibilities will include but are not limited to:- **Customer Engagement:** Engage with customers through live chat to address inquiries, troubleshoot issues, provide account information, and educate them about Eversource Energy’s services.- **Issue Resolution:** Identify and resolve customer complaints and concerns in a timely and effective manner. Utilize critical thinking to assess situations and determine appropriate actions.- **Information Provision:** Provide accurate information regarding billing, energy services, outages, and company policies, ensuring that every customer receives exceptional service.- **Documentation:** Maintain detailed records of customer interactions, issues encountered, and resolutions provided. Input data into our customer relationship management (CRM) system proficiently.- **Team Collaboration:** Work closely with team members and other departments to enhance the customer experience. Share insights and feedback regarding common customer inquiries or issues.- **Adaptability:** Stay informed of product updates, service changes, and company policies to adapt chat responses accordingly and maintain a high standard of service.- **Performance Metrics:** Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response times, and chat resolution rates.- **Feedback:** Actively participate in team meetings and training sessions, providing input on ways to improve customer service processes and overall efficiency.- **Continuous Improvement:** Participate in ongoing training and development opportunities to enhance skill sets and stay updated on industry trends.### RequirementsTo be considered for this position, candidates must meet the following qualifications:• *Education & Experience:**- High School diploma or equivalent is required; Associate’s or Bachelor’s degree in a related field is a plus.- A minimum of 1 year of customer service experience, preferably in a remote or live chat environment.• *Personality Traits:**- **Motivated:** A self-starter who demonstrates enthusiasm and dedication in their work and is eager to learn.- **Adaptable:** Ability to adjust to changing circumstances and absorb feedback swiftly to improve performance.• *Soft Skills:**- **Presentation Skills:** Strong verbal and written communication skills, with the ability to present information clearly and concisely in a virtual format.- **Critical Thinking:** Strong problem-solving skills; able to analyze information and make informed decisions quickly.### BenefitsEversource Energy offers a comprehensive benefits package, including:- Paid overtime for hours worked beyond part-time schedules.- Opportunities to travel for training, team-building, or industry-related events.- Visa sponsorship for qualified candidates.### Working EnvironmentAt Eversource Energy, we believe in fostering a culture of innovation and creativity. Our remote work model allows you to unleash your creativity in a setting that celebrates and nurtures innovative ideas and solutions.### Application DeadlineInterested applicants are encouraged to submit their applications by **September 20, 2024**.### Equal Opportunity StatementEversource Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply.---If you possess the motivation, adaptability, and the desire to make a positive impact as a Live Chat Associate, we encourage you to apply and join us at Eversource Energy where your contributions will be valued and recognized.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Live Chat Associate - Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.