Customer Experience Specialist

ABOUT EVERY MOTHER

Hi, we’re Every Mother. We’re a research-backed women’s health company. Our mission is to make core and pelvic floor health more accessible to women everywhere. We currently offer a subscription product with access to holistic core and pelvic floor exercise therapy for mothers, on their terms.

Our product has been clinically proven to resolve a common health issue, diastasis recti, and has been studied by leading health institutions such as the Hospital for Special Surgery and Weill Cornell Medicine. We’ve been featured on NPR, Good Morning America, and Women’s Health, and we’re backed by leading investors including Courtside Ventures, Techstars, and Serena Ventures.

We are committed to making core and pelvic floor health accessible, affordable, and achievable, and we need your help to make it happen!

THE ROLE

This part-time role will be the supportive voice of Every Mother to prospective and current members. This includes providing timely and accurate responses to questions both real-time and through email. The role will also help to shape new and future offerings through interaction with members. This role exists to ensure that we offer the highest level of service to our customer base with accurate, efficient, and constructive communication.

RESPONSIBILITIES

Respond to customer inquiries through real time messaging and email. Complete daily administrative tasks such as issuing refunds and other housekeeping items related to member accounts. Speak to and build rapport with current members. Complete occasional special projects.

SUCCESS IN THIS ROLE MEANS

You have accurately and efficiently served both prospective and current members through effective and timely communication. You have helped to ensure that daily procedures are complete and functional. You are always listening for and helping to translate the voice of the customer to the Every Mother team to help provide a customer-centric experience. You are a source of inspiration and motivation for members. 

• High attention to detail
• Adept at thinking outside of the box and creative problem-solving
• Strong time management
• Thrive in an independent working environment but willing to ask for help when needed
• Compassionate personality
• Computer with internet access
• Working knowledge of Google applications (i.e. Google Sheets, Docs, and Gmail)
• 2+ years in a customer service-orientated role
• Previous experience working in a start-up environment is preferred but not required

WHY YOU WANT TO WORK HERE

Every Mother is committed to realizing a world where every mother has access to the information and resources they need to thrive. To do this requires a team that reflects the diversity of the community we serve. Our values demand that we are always working together to build a team where everyone feels belonging, connection, and purpose. 

We are driven forward by a love of our mission and a love of the work that brings us closer each day. We are a community that supports each other to grow, learn and take risks. If you want to change the world and be around people who think you can do it, consider a career with Every Mother.