Senior Engagement Manager

As a Senior Engagement Manager at Excella, you will manage client relationships, oversee technical deliveries, and lead teams toward successful project outcomes. Your role involves making programmatic recommendations to clients, guiding the technical delivery process, and ensuring high-quality work products. Additionally, you will handle financial management, develop account growth strategies, and maintain team culture, making you essential to our operation’s success.

Candidates for the Senior Engagement Manager role at Excella should hold an active Project Management Professional (PMP) certification along with over 10 years of experience in software or analytics projects. You'll also need at least three years in a delivery manager role and practical experience with Agile methodologies. Strong interpersonal and communication skills are crucial, as you'll be presenting project details to executive-level clients regularly.

At Excella, we understand that a happy team leads to happier clients! Our Senior Engagement Managers benefit from a flexible work environment where they can choose to work from home or the office, along with a home office allowance, a commute reimbursement plan, and generous vacation days. This commitment to work-life balance means you can thrive both professionally and personally.

Excella is committed to fostering your career through dedicated professional development days, and we cover travel and registration fees for conferences or training. As a Senior Engagement Manager, you'll play a vital role in mentorship within your team, which enhances both your leadership skills and those of your colleagues, making growth a collaborative effort.

Excella offers top-notch benefits to our Senior Engagement Managers, including competitive medical, dental, and vision insurance options, 8 weeks of parental leave, a workplace allowance for home office equipment, and wellness initiatives. With up to 15 days of paid vacation and comprehensive mental health support, your health, well-being, and career growth are at the forefront of our mission.

When answering this question, provide a specific example that outlines the challenge, your approach, and the positive outcome. Highlight your problem-solving skills and ability to manage complex stakeholder relationships to show you can navigate difficult situations effectively.

Discuss your strategies around establishing trust and clear communication with clients. Emphasize the importance of understanding their needs and expectations while ensuring consistent follow-up to build long-term relationships that lead to mutual success.

Talk about your experiences fostering teamwork and engagement by implementing regular check-ins and feedback sessions. Explain how you recognize achievements, support career development, and promote open communication to maintain a collaborative environment.

Demonstrate your adaptability by explaining how you assess the impact of scope changes on project timelines and budget. Highlight your negotiation skills in communicating with clients and team members to find agreeable solutions while still achieving quality results.

Discuss specific Agile practices you’ve implemented, such as daily stand-ups, sprint planning, or retrospective meetings. Share how adopting these methodologies improved your team's efficiency and project outcomes in previous roles.

Explain your approach to quality assurance processes by discussing how you set clear expectations, conduct regular reviews of deliverables, and gather input from team members. Mention the importance of incorporating client feedback to refine solutions continuously.

Provide examples of project management tools you are familiar with, such as JIRA, Trello, or Microsoft Project, and discuss how you have used these tools to track progress, manage resources, and facilitate team communication effectively.

Share your methods for tracking key performance indicators (KPIs) and using those metrics to analyze project performance. Explain how you involve your team in accountability by establishing individual contributions and conducting regular performance reviews.

Discuss how you keep a close watch on budgets, forecast revenue accurately, and ensure your projects remain financially viable. Emphasize the importance of clear communication with stakeholders regarding cost impacts and managing resources effectively.

Highlight your strategies for encouraging creative thinking, such as brainstorming sessions or hackathons. Talk about how you create an environment where team members feel safe to share ideas and propose new solutions that drive project success.