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Executive Director, Service Centers

Duties

The Executive Director, Service Centers ensures consistency and accountability across organizational units within Mission Support Services. The Executive Director is responsible for promoting standardization of processes, efficiency, and effectiveness for Air Traffic Services, Technical Operations, and System Operations Services. The incumbent also advocates for issues in the field and directly supports air traffic and technical operations that are critical to the safe and efficient operation of the National Airspace System.

The Director has direct line authority over three (3) service centers consisting of approximately 820 employees, including thirteen (13) L band and seventy-six (76) K band managers, and administers a budget of roughly $170M.

Principal Responsibilities

  • Oversees three Service Center Directors and ensures efficient operations, performance, and cohesion consistency at subordinate Service Centers and conducts routine visits.
  • Ensures the Service Centers provide comprehensive technical and nontechnical services, including quality control, infrastructure planning and requirements, financial management, position management, training quota management, aerospace support, business intelligence, community engagement, and various administrative programs.
  • Serves as a key advisor and authority on all air traffic and technical operations support activities.
  • Provides executive leadership and strategic direction for developing policies and standards related to the operation of ATO Service Centers.
  • Designs a comprehensive framework to enhance communication and standardize messaging throughout the three service centers and Mission Support Services to increase consistency and accountability.
  • Represents the FAA in meetings and forums and serves as a focal point to address or resolve issues about operation airspace matters and projects. Exercises complete delegated authority to commit the FAA about issues that directly affect the safety and efficiency of the national airspace.

Requirements

Conditions of Employment

  • US Citizenship is required.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Designated or Random Drug Testing required.

Qualifications

As a basic requirement for entry into the FAA Executive System, you must clearly articulate and describe within your five (5) page resume evidence of progressively responsible leadership experience that is indicative of senior executive level management capability; and that is directly related to the skills and abilities outlined under the Leadership and Technical Requirements listed below.

In addition to the minimum qualifications, the following have been determined to be selective factors for this position. This means possession of this criteria is part of the minimum qualifications and is essential to perform the duties and responsibilities of this position. Applicants who do not possess this criteria are ineligible for further consideration.

  • LEADERSHIP REQUIREMENT: Do you have experience in achieving operational results? If so, provide examples of ways you have exercised leadership to deliver significant results. Explain how you established goals, assessed outcomes, and improved products and services. Indicate how you identified and met customers' requirements and addressed the needs of stakeholders. Include examples of complex problems you solved or difficult obstacles that you overcame as a leader. Your description should include (1) the size and complexity of organizations you have led, (2) the scope of programs you have managed, and (3) the impact of your results on customers and other stakeholders.
  • LEADERSHIP REQUIREMENT: Do you have experience leading people? If yes, describe the size of the organization and number and types of positions you have managed. Discuss ways that you have established and maintained positive work environments and prevented or eliminated discrimination or harassment. Describe ways that you have mentored and developed employees and built individual and team performance. Discuss how you have established and led teams to deliver products and services. Include in your description experience in leading others in a matrix environment across organizations.
  • LEADERSHIP REQUIREMENT: Do you have experience building relationships? If yes, describe (1) the types of individuals with whom you routinely collaborate; and (2) the purpose and outcomes of the communication. Discuss your experience in communicating and cooperating with others to achieve goals. Provide examples of how you have built relationships to achieve consensus and how you were able to obtain the cooperation of others with competing priorities and perspectives. Describe how you effectively communicate information within and outside of your organization.
  • LEADERSHIP REQUIREMENT: Do you have experience leading strategic change? If yes, describe examples of strategic changes that you led for your organization; describe the entities that the change affected (agency, industry, organizational components). Discuss obstacles you encountered and how you overcame them to the benefit of the agency. Include in your description ways that you applied long-range vision, developed strategies, and applied innovative ideas and techniques.
  • TECHNICAL REQUIREMENT: Experience leading, managing, and providing strategic direction for a large geographically dispersed organization responsible for providing comprehensive technical and nontechnical services that promote the effectiveness and efficiency of the National Airspace System.

Education

An education requirement has not been established for this occupational series.

Preview Job Questionnaire

Make sure your resume includes detailed information to support your qualifications and answers to the job questionnaire.

Additional information

Position may be subject to a background investigation.
A one-year probationary period may be required.
Veterans preference does not apply to the FAA Executive System.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/working_here/financial_disclosure_requirements

The U.S. Department of Transportation strives to ensure that equity, transparency, accountability, collaboration, and communication permeate all that we do for the betterment of the Department, the traveling public, and our nation. As such, DOT values a highly diverse workforce of persons who promote a culture of belonging by respecting the personal dignity and worth of each individual and fostering a positive environment where all feel safe and welcome. If these commitments coincide with your personal ideals and professional aspirations, please consider joining the DOT family.

This position is covered by the Department of Transportation's Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designated position (TDP)" will be subject to random drug and/or alcohol testing.


PCS entitlements will be paid if relocation is required by the agency.

Negotiable duty locations are limited to the following:

  • College Park, GA.
  • Des Moines, WA.
  • Ft. Worth, TX.
  • Washington, DC.

This is not a bargaining unit position.

Links to Important Information: Locality Pay , COLA

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.




IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    1. A resume that does not exceed five (5) pages. Any information submitted in excess of five (5) pages WILL NOT be considered. The resume must provide evidence (such as related professional experience and accomplishments) that demonstrates you possess the required leadership and technical requirements.

    2. An SF-50, Notification of Personnel Action, if you are claiming noncompetitive eligibility as a current/former FAA Executive or current/former member of the Senior Executive Service or equivalent system.

    3. A Senior Executive Candidate Development Program (SESCDP) certificate if you are claiming noncompetitive status based on your completion of an SESCDP program.

    Note: Please do not submit additional materials (e.g., ECQ written narrative statements, DD Form 214, performance plans/evaluations, letters of recommendation); they will not be considered as part of the application package.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • How to Apply

    The application process used to recruit for this position is RESUME ONLY. Your five (5) page resume must provide information regarding your professional experience and accomplishments that demonstrate you meet the leadership and technical requirements.

    Uploaded resumes must be attached to your application in USAJOBS and submitted in Word (or Word compatible) or PDF format.

    You are strongly encouraged to review the Office of Personnel Management's Guide to Senior Executive Service Qualifications for specific examples and guidance on writing effective executive resumes, found here: https://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf.
    You must apply online to receive consideration. Your application must be submitted by 11:59 PM Eastern Time on the Close Date for it to be accepted. If you are applying for positions associated with FAA registers, your application must be submitted at the time a referral list is created in order to receive consideration for positions associated with a register.

    SES Candidate Development Program (CDP) graduates should submit a copy of their CDP program certification with their package.

    Agency contact information

    Steve Yu

    Phone

    1 (202) 267-3050

    Fax

    1 (202) 267-5748

    Email

    steve.c.yu@faa.gov

    Address

    Federal Aviation Administration
    Executive Resources Division
    800 Independence Avenue, SW, Room 523
    AHR-200
    Washington, DC 20591
    US

    Next steps

    Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 90 days of the closing date of this announcement. You will be notified of the outcome.

    All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non-merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents

1. A resume that does not exceed five (5) pages. Any information submitted in excess of five (5) pages WILL NOT be considered. The resume must provide evidence (such as related professional experience and accomplishments) that demonstrates you possess the required leadership and technical requirements.

2. An SF-50, Notification of Personnel Action, if you are claiming noncompetitive eligibility as a current/former FAA Executive or current/former member of the Senior Executive Service or equivalent system.

3. A Senior Executive Candidate Development Program (SESCDP) certificate if you are claiming noncompetitive status based on your completion of an SESCDP program.

Note: Please do not submit additional materials (e.g., ECQ written narrative statements, DD Form 214, performance plans/evaluations, letters of recommendation); they will not be considered as part of the application package.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


Help

This job is open to

  • The public

    U.S. Citizens, Nationals or those who owe allegiance to the U.S.

  • Senior executives

    Those who meet the five Executive Core Qualifications (ECQs).

Clarification from the agency

All U.S. Citizens

Nobody goes up, up, and away until the folks at the FAA say it's OK. The Federal Aviation Administration (FAA) is the government agency responsible for overseeing air transportation in the US. An arm of the US Department of Transportation, the FAA...

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DATE POSTED
July 20, 2023

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