Job details

Executive IT Support Specialist

Introduction:

We are seeking a highly skilled and motivated individual to join SAI Group as an Executive IT Support Specialist. In this role, you will provide top-level technical support and assistance to our executive team and high-level stakeholders. You will be responsible for resolving complex IT issues, managing hardware and software installations, and ensuring efficient operations of computer systems and networks. The ideal candidate should have exceptional communication skills, be customer-oriented, and possess a strong technical background in IT support and troubleshooting working with Executives in demanding and time critical situations.

Job Description:

Responsibilities:

Provide executive-level IT support and assistance to high-level stakeholders, including executives and other senior leaders.
Respond promptly to IT support requests, troubleshoot technical issues, and provide resolutions in a timely and professional manner.
Diagnose and resolve complex hardware, software, and network issues to minimize system downtime and optimize performance.

Install, configure, and maintain computer hardware, software applications, and peripheral devices for executive staff.
Collaborate with cross-functional teams to develop and implement IT policies, procedures, and best practices.
Proactively monitor and manage system performance, security, and data integrity to ensure smooth operations.
Assist with the onboarding and offboarding process for executive employees, including setting up user accounts, permissions, and access privileges.
Train executives and other users in the effective use of technology tools and systems.

Stay up to date with emerging technologies, industry trends, and best practices in IT support and helpdesk services.
Collaborate with vendors and external service providers to resolve technical issues and implement system upgrades.
Maintain accurate documentation of IT support activities, including incident reports, service requests, and knowledge base articles.
Conduct regular system audits to identify areas for improvement and recommend solutions to enhance system performance and security.
Be available for after hours and weekend support calls, attend on-site locations for repairs and remediation when needed.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Proven experience in an executive-level IT support or helpdesk role, preferably in a fast-paced corporate environment.
Strong technical knowledge of computer hardware, software, operating systems (Windows, macOS), O365, and network technologies (LAN, WAN, VPN).
Proficient in troubleshooting and resolving complex IT issues, including hardware failures, software conflicts, and network connectivity problems.

Excellent interpersonal and communication skills, with the ability to effectively communicate technical concepts to non-technical users.
Demonstrated ability to work independently, prioritize tasks, and manage multiple assignments simultaneously.
Strong problem-solving and analytical skills, with a keen attention to detail.
A knowledge of ITIL (Information Technology Infrastructure Library) best practices is desirable.
Familiarity with mobile devices (smartphones, tablets) and cloud-based technologies is a plus.

Professional demeanor, customer-oriented attitude, and a commitment to delivering exceptional service.

About Us:

Who We Are

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 20 countries.

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