Online Web Chat Specialist

Job Description:Exelon, a leading energy provider in Washington, D.C., is seeking a part-time Online Web Chat Specialist to join our team at the Associate Level. The ideal candidate will have at least 4 years of experience in a similar role and possess a dedicated and resourceful personality.Responsibilities:- Provide online chat support to customers regarding products, services, and technical issues- Respond to customer inquiries in a timely and professional manner- Troubleshoot and resolve customer issues through effective problem-solving and analysis- Collaborate with other team members to ensure a seamless customer experience- Maintain accurate records of customer interactions and transactions- Stay up-to-date on product knowledge and industry trends- Assist with other customer service tasks as neededRequirements:- Bachelor's degree in a related field or equivalent work experience- Minimum of 4 years of experience in online customer support or a similar role- Excellent communication skills, both written and verbal- Strong problem-solving abilities and analytical skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and online chat platforms- Experience with CRM systems is a plusBenefits:- Travel opportunities for training and conferences- Medical coverage for part-time employees- Company-provided equipment for remote workWorking Environment:At Exelon, we are committed to supporting our employees in their personal and professional development. We provide a collaborative and inclusive work environment where employees can thrive and grow in their careers.Deadline to Apply:Interested candidates should submit their applications by August 31, 2024.Equal Opportunity Statement:Exelon is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Online Web Chat Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.