Scrum Master - AI-based SaaS Product Development

You are a dedicated, strategic, and collaborative leader with a passion for Agile methodologies and team success. A natural problem solver who thrives in fast-paced environments, you excel at guiding cross-functional teams to deliver high-quality results. You're the one who listens carefully to the team’s and stakeholders’ needs, then facilitates solutions that drive efficiency and innovation—ensuring that every project moves forward smoothly. You make complexity manageable.

As part of the Expedite team, every day is an opportunity to enhance processes, optimize workflows, and elevate your career while working alongside a global group of talented professionals. If you are passionate about driving Agile transformations, removing roadblocks, and helping teams excel through the power of Scrum, we invite you to join us on this exciting journey.

The Role

As a Scrum Master, you will play a pivotal role in guiding and supporting cross-functional teams in the delivery of high-quality Saas products. Your focus will be on ensuring smooth and effective Agile practices, removing obstacles, and fostering collaboration among team members. You will work closely with developers, product owners, and stakeholders to ensure that goals are met on time, within scope, and to the highest standard.

What You Will Do

• Lead and facilitate Agile ceremonies, ensuring smooth team collaboration and progress.
• Ensures the smooth execution of each sprint, from planning to delivery, helping the team stay focused on the sprint goals while managing day-to-day tasks. Collaborating with product development and product QA team.
• Guide teams in Agile best practices and Scrum methodologies to optimize performance.
• Collaborates with the Product Designers / Managers to ensure the backlog is refined, tasks are prioritized, and the team clearly understands what needs to be delivered
• Identify and remove obstacles to keep projects on track and ensure timely delivery by involving the right stakeholders at the right time.
• Collaborate with cross-functional teams to align business and technical requirements.
• Monitor and analyze team performance metrics to drive continuous improvement.
• Champion Agile transformation across the organization, promoting best practices.
• Foster accountability and ownership within the team to meet project goals.
• Ensure clear communication and transparency with stakeholders throughout the project lifecycle.
• Adapt to project changes and priorities while maintaining quality and deadlines.
• Stay up-to-date with the latest Agile trends and tools to enhance team effectiveness.

• Strong analytical and problem-solving skills combined with the ability to communicate effectively with both technical and non-technical stakeholders using professional-level English.
• 5+ years of proven expertise in facilitating Agile and Scrum processes, guiding cross-functional teams in an Agile environment.
• Demonstrable experience in leading full-cycle Scrum practices, including sprint planning, stand-ups, reviews, and retrospectives.
• Extensive experience in Agile project management tools such as Jira and Confluence along with planning tools such as Miro.
• Deep understanding of Agile methodologies and frameworks, including Scrum, Kanban, and Lean.
• Demonstrated ability to remove impediments and ensure smooth sprint execution for the development team.
• Capabilities in tracking and optimizing team performance metrics such as velocity, burndown charts, and team capacity planning.
• Strong knowledge of Agile metrics, ensuring transparent reporting to stakeholders and the leadership team.
• Previous experience working as a Scrum Master in a Salesforce development environment or on Salesforce-related projects is highly preferred.
• Experience in coaching and mentoring teams on Agile best practices and fostering a culture of continuous improvement.
• Certification in Scrum (CSM, PSM, or equivalent) is highly preferred; knowledge of scaling Agile frameworks like SAFe is a plus

• Health Insurance, PTO, and Leave time

• Ongoing paid professional training and certifications
• Fully Remote work Opportunity
• Strong Onboarding & Training programs

Work Timings - 1:00 pm -10:00 pm IST

About Expedite Commerce

At Expedite Commerce, we believe that people achieve their best when technology enables them to build relationships and explore new ideas. So we build systems that free you up to focus on your customers and drive innovations. We have a great commerce platform that changes the way you do business!

See more about us at www.expeditecommerce.com. You can also read about us on https://www.g2.com/products/expedite-commerce/reviews, and on Salesforce Appexchange/ExpediteCommerce

EEO Statement

All qualified applicants to Expedite Commerce are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.