Manager of Cloud Platform Operations

Experian is the world's leading global information services company. During life's big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and excel, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

As the world's leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world. We have been named by Forbes magazine as one of the "World's Most Innovative Companies" and ranked on Fortune's Best Companies to work for.

We are looking for an experienced and experienced Manager of Cloud Platform Operations to lead a global team of engineers supporting our enterprise cloud platform environment. The ideal candidate brings a solid background in public cloud operations, shared services infrastructure, governance, security & compliance of large-scale multi-account environments across multiple cloud service providers.

This is a role within a Global Cloud Technology organization reporting directly to the Director of Cloud Platform Engineering

Responsibilities:

Cloud Platform Management:

• Oversee the operations of public cloud platforms including Amazon Web Services (AWS), Microsoft Azure, Oracle Cloud Infrastructure (OCI), Google Cloud Platform (GCP), and Alibaba Cloud.
• Ensure the availability, performance, and scalability of cloud services.
• You will manage cloud resources and improve costs.
• Implement and maintain shared services infrastructure across multiple cloud platforms.Security and Compliance:
• Develop and enforce security policies and procedures to protect cloud infrastructure.
• Ensure compliance with industry standards and regulations (e.g., GDPR, HIPAA, SOC 2).
• Conduct regular security assessments and audits.
• You will manage risk and vulnerability remediation processes.Operational Excellence:
• Monitor-manage cloud operations to ensure high availability and reliability.
• Implement best practices for cloud operations and continuous improvement.
• Collaborate with cross-functional teams to support cloud-based applications and services.
• Develop and maintain documentation for cloud operations and procedures.Team Leadership:
• Lead-mentor a team of cloud engineers and administrators.
• Foster a culture of collaboration, innovation, and continuous learning.
• Provide training and development opportunities for team members.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8+ years of managerial experience in a technical position.
• At least 5 years of experience managing cloud operations for public cloud platforms (AWS, Azure, OCI, GCP, Alibaba Cloud).
• Understanding of cloud security, compliance, and risk management.
• Experience with vulnerability remediation and incident response is highly beneficial.
• Background in Linux/Unix or Windows administration.
• Experience with hybrid cloud environments and multi-cloud strategies.
• Understand Authentication & Authorization Services, Identity & Access Management.
• Understanding of AWS/Azure Cloud Networking and core Internet Protocols such as TCP/IP, DNS, SMTP, HTTP, and routing in distributed networks.
• Knowledge of shared services infrastructure and cloud cost optimization.
• Communication and interpersonal skills.
• Experienced managing multiple priorities and work in a fast-paced environment.
• Experience with cloud management tools and automation (e.g., Terraform, Ansible, CloudFormation).

Beneficial Qualifications:

• Advanced certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert).
• Knowledge of DevOps practices and tools.
• Project Management Professional (PMP) certification or equivalent.

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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