Release and Deployment Coordinator

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

What you will be doing:

• Manage specific escalation activities in the Release and Deployment Management process, providing regular feedback to the Release and Deployment Management Process Owner
• Periodically audit the quality of change orders (COs) and the quality of TIR (including accurate source of change fields, coverage of configuration items and accuracy of environments)
• Review and validate that all required actions have been accomplished and that the necessary documentation has been provided in the release record for each phase of the release cycle
• Manage risks and resolve issues that affect the release scope, schedule and quality
• Manage relationships and coordinate work between different teams at different locations
• Analyze Release Schedules and produce MI (Management Information) Metrics
• Ensure visibility of all scheduled deployments into production
• Maintain an active Release Schedule, providing visibility of all UK&I planned releases that ties in with change order OLA's
• Maintain a release repository and manage important information such as build and release procedures, dependencies, and notification lists

What you will bring:

• 3+ years of experience in similar roles
• Proficiency in English (written and oral),experience working with all levels of management both within Company and Customer organizations
• ITIL V3 or V4 Foundational qualifications (Other ITIL V3 Lifecycle or Capability Qualification would be desirable)
• Competent with Microsoft Office, Microsoft Excel, Microsoft Word and reporting / analytical tools
• Competent in specific Service Management toolset usage including Knowledge Base
• Excellent knowledge of overall business management principles
• Ability to facilitate discussion and compromise to establish agreed actions
• Readiness to measure progress against targets and deadlines in addition to quality standards

What you will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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