Senior Credit Control Specialist with Spanish (maternity cover)

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job description

The Senior Credit Control Specialist reporting to the AR Supervisor and makes sure that all Experian clients are paying on time. Also, you will constantly work for reducing the aged debt and maximise the cash collection of the company.

What you'll be doing:

• Communicate with clients over the phone and email through Oracle Advanced Collections to ensure prompt payment;
• Chair meetings and report to different people within the business. e.g. Sales, Finance Directors, Divisions and Clients;
• Manage an experienced ledger of high spending clients with challenging & complexed accounts;
• Debt calls with clients and internal stakeholders along with supporting team members on debt calls;
• Lead on the buddy system with new starters;
• Train new team members;
• Lead the team in the absence of the AR Supervisor;
• Contribute to the AR Senior management working group;
• Support the interview process of new recruits;
• Reconciliations of accounts;
• Hit monthly, quarterly and annual collections targets;
• Resolve queried debt;
• Respond to customers within 48 hours;
• UAT on new process or system implementations;
• Participate and drive the empower program and vision;
• Debt reporting;

Qualifications

What you'll bring:

• Relevant higher education degree;
• 3 years' experience in credit control collections methods;
• Experience in all level Stakeholder management;
• Experience leading a team or managing a team;
• Fluency in written and spoken English and Spanish
• Demonstrate deep personal drive and accountability for great performance;
• Target-focused and oriented towards results delivery;
• Demonstrate deep personal drive and accountability for great performance and results delivery;
• Ensure maximum contribution to a positive working culture.

You will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here