Senior Vice President, Operations - Employer Services (Remote)

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're members of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, accomplished people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

As the world of work evolves, human capital management must keep pace. Employers have been seeking scalable, client-focused alternatives. In response, Experian has brought together the industry's leading experts to offer the best of the best– a suite of specialized solutions delivering unmatched service, trusted experience, and client-inspired innovation. We are keeping the focus ad flexibility employers value in boutique providers and adding the resources and security of Experian.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are seeking an SVP, Operations within our Experian Employer Services business unit. You'll help shape a new business at Experian and help to drive market penetration of new and existing product lines in this space.

This SVP, Operations who will be responsible for overseeing and optimizing key areas of our business, including: Client Success, Client Delivery, Implementation and Tax Services. The role is crucial in driving operational efficiency, ensuring exceptional service delivery, and supporting the growth of our business. The ideal candidate is highly experienced the employer services space, with experience leading large teams to scale. This role will be part of our Executive Leadership team, reporting directly to the President.

A successful candidate is:

• Collaborative – strong partnering skills including with fellow team members, peers and key stake holders; able to build relationships & connect ideas across internal and external opportunities
• Creative and Curious – willing to take risks, challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
• Determined and Disciplined – achievement oriented; optimistic about what can be; persistent, resilient to setbacks, seeks high levels of activity, fast-paced environment; demonstrates a fierce commitment to challenging status quo, a strong bias for action

What you'll be doing:

• Leading a high-performing Operations team across Client Success, Client Implementation, Client Delivery, and Tax Services.
• Developing and executing operational strategies to enhance service delivery and client satisfaction. You will establish and monitor key performance indicators (KPIs) to track operational efficiency, client satisfaction, and client growth.
• Collaborating with cross-functional teams, including Sales, Product and Technology, to deliver integrated solutions that our clients need.
• Driving a high-performance culture, ensuring team alignment with business goals.
• Leading initiatives to streamline operations, enhance productivity, and drive innovation within the Employer Services business.
• Fostering a culture of continuous improvement, leveraging data and insights to make informed decisions to drive performance and scale.
• You prioritize accountability and honesty, building trust with your teammates and customers by consistently delivering results.

• Minimum of 10 years of successful operations experience, ideally with cross-collaborative teams.
• Advanced knowledge of employer services offerings, having focused specifically on tax professional services
• Experience with additional employer services such as payroll, human resources, UCM, VOC, etc.
• Direct experience with workforce management and/or tax credit offerings is a plus
• Experience working in large, complex organizations with a focus on scaling operations and delivering exceptional client outcomes.
• 10+ years experience as a people manager; preferably with experience in leading large teams.
• Strong communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Able to quickly grasp new technologies and learn about new business.
• Bachelor's degree required.

Perks

• Comprehensive executive level total rewards package including your health and insurance plans, accumulated wealth and equity, as well as work/life programs
• 100% US-based, remote position #LI-Remote 

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

All your information will be kept confidential according to EEO guidelines.