Service Desk Analyst

Location: Fairham House, Ruddington

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com

We are recruiting for a Service Desk Analyst to join us in Experian IT Services to provide support and provide great service through a variety of channels including phone & email communications to our customers internally and externally.

You will be required to come into Fairham House 2 days a week. You will cover a rotational shift patten of Monday - Sunday - 8am - 6pm (there is no weekend work for the first 8 weeks of training).

Reporting into the Service Desk Team Leader, you will achieve this by providing support, troubleshooting and resolution of customer and technical issues relating to the use of company products, services and related applications, ensuring the client experiences a simple and easy service.

You will use your first-class relationship building skills to really engage with our clients and identify opportunities to provide service excellence, working together as one Experian across a multi-graphical team to build a holistic picture, address feedback and provide proactive service improvements.

• Provider excellent service and responding to individual client needs and provide results to a high standard
• Use standard PC software and all systems required for role
• Develop relationships with key internal and external stakeholders
• Adapt to the needs of the team and business
• Communicate with clients and colleagues

Benefits package includes:

• Hybrid working
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Internal Grade: G/EB11

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