Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Technical Support Analyst with French image - Rise Careers
Job details

Technical Support Analyst with French

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we're committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

Job Description

You will provide the service support of Decision Analytics software applications to all EMEA clients during the agreed Service Hours and to log all issues into the support incident management software and work with the dedicated support teams to provide effective resolution to clients. You will report into the Customer Service Manager.

What you will do:

  • Be a first point of contact for internal users and external users;
  • Participate in the management & Incident desk functions to support DA Software and Hosted Solutions;
  • Incident desk - Logging, management, escalation, prioritization, and communication back to end-users;
  • Ensure all services are delivered within the agreed service levels and performance standards;
  • Provide clients with monthly reports related to both Hunter and Transact utilisation;
  • Assist the service manager in the creation, implementation and management of SLA's and OLA's for both internal and external clients.

Qualifications

We look for you to bring:

  • High level of French language;
  • High level of English language;
  • Client focus - readiness to listen and respond to Client issues and requests;
  • Readiness to develop close relationships with other teams and external clients;
  • Strong communication skills;
  • Previous Service Desk experience;
  • Experience with analysis of reported issues and logging as either Incidents or requests;
  • Familiarity with Service Desk User Manual.

Additional Information

What you will get:

  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
  • Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance including internet bill coverage, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many more!
  • Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in social responsibility events.
  • Opportunity for flexible working hours and home office.
  • Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses, learning materials & books.

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Experian Glassdoor Company Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Experian DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Experian
Experian CEO photo
Jennifer Schulz
Approve of CEO

We pride ourselves on being certified as a Great Place To Work and firmly believe that creating a positive company culture is less about ping pong tables and more about transparency, connection, and "work with purpose." The unique perspective of e...

169 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 1, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
Other jobs
Company
Customer-Centric
Mission Driven
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Maternity Leave
Paternity Leave
Paid Holidays
Paid Time-Off
Paid Sick Days
Company
Experian Remote 475 Anton Blvd, Costa Mesa, CA
Posted last month
Company
Experian Remote Avenida das Nações Unidas, 14401, São Paulo, SP, Brazil
Posted 20 days ago