Experienced Parts Counterman

McGrath Volvo Cars of Ft Myers is seeking an experienced Parts Counterperson to add to our parts team. This position is a full time position with benefits

The Parts Counterperson's role is to support the Parts Department's day-to-day operation, reporting to the Parts Manager in compliance with established policies and procedure, this role is heavily focused on proactive customer service. Key activities include parts identification and sourcing, answering customer questions, complete parts order requests and providing solutions to both internal service department parts needs and over-the-counter customers. Exceeding customer expectations in solving their parts needs with a positive and proactive solution-oriented approach is a daily department's daily goal.

Responsibilities:

• Manage parts inventory

• Assist customers with parts needs

• Respond quickly to the needs of technicians

• Handle shipping and receiving inventory

• Provide and counsel Assistant Service Managers with pricing options of needed parts

• Manage and track all special order parts

• Assist in online requests and sales

• Professional follow-up with current and future customers

• Demonstrate a “servant’s heart” by creating unique and personalized experiences

• Manage, organize, and track all customer interactions in our system

• Achieve critical sales goals and customer satisfaction goals

Requirements:

• Minimum of 1+ years in the parts or service industry

• Must be organized and detail oriented

• Proficiency in all Microsoft Office products

• Strong written and verbal communication skills

• Luxury retail experience preferred

• Experience in a fast-paced environment

• Must be able to work weekends and holidays

• Self-motivated

• Enjoys a competitive and assertive work environment