Consultation Specialist (Remote in the United States)

Full-time Non-Exempt

Direct Hire

100% Remote

$21.00 - $24.00 per hour

About Expressable:

Expressable is a rapidly growing virtual speech therapy practice with over 200 team members on a mission to transform care delivery and expand access to high-quality services, serving thousands of clients since our inception in late 2019. We are passionate advocates of parent-focused intervention. Our e-learning platform contains thousands of home-based learning modules authored by our clinical team, helping SLPs empower caregivers to integrate speech therapy techniques into their child’s daily life and improve outcomes. Our mission is to set a new standard in speech therapy by making every caregiver a champion of their loved one’s success. We envision a world where everyone can fulfill their communication potential.

About the Role:

We are seeking a customer-service oriented person with strong attention-to detail and communication skills to join our Consultation team. They are the first point of contact for our clients serving as an introduction to our unique treatment model and dedication to high quality care. The ideal Consultation Specialist has at least two years experience in sales, intake, recruiting or admissions positions. Experience in the healthcare field and familiarity with patient intake and onboarding processes, especially with insurance eligiblity, is highly desirable.

Employees in our fully remote environment should have a private home office and reliable internet connectivity. This position includes a minimum of six hours of telephone conversations each day.

The work schedule is 8:30 a.m. - 5:30 p.m. Monday to Friday in the Pacific time zone.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

• Provides prospective clients with phone consultations - answering inbound calls and conducting scheduled consultation appointments.
• Identifies, communicates, and educates clients on Expressable’s service options that best meet their needs.
• Coordinates with the Client Intake team to triage inbound insurance-based clients, verifying eligibility for services and submitting prior authorizations.
• Utilizes specialized knowledge to identify possible diagnoses and match qualified SLPs on the team to meet client needs using the CRM and Cue.
• Schedules initial Evaluations with matched therapists.
• Writes detailed prospect notes following consultations and scheduling Evaluations to prepare the treating therapist with all necessary and clinically relevant information

• At least 2 years experience in sales, intake, recruiting or admissions position.
• Competency in office productivity and collaboration tools such as MSOffice/Teams or Google Suite and Slack.
• Ability to collaborate with a fully remote team.
• Familiarity with Airtable and experience with Salesforce is a plus.
• 1 year remote phone based experience a plus.
• Healthcare background preferred.
• Familiarity with patient intake and onboarding processes, especially with insurance eligiblity is highly desirable.

• Oral and Written Communication: Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs.
• Customer Service: Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments and obligations.
• Attention to Detail: Double-checks the accuracy of information and work product to provide accurate and consistent work. Provides information on a timely basis and in a usable form to others who need to act on it. Carefully monitors the details and quality of own and others' work.
• Adaptability/Flexibility: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

• Exceptional paid time off policies that encourage and support life balance
• 401k matching to ensure our staff have what they need to enjoy their retirement
• Health insurance options that ensure well being for the whole person and their family
• Hardware provided for home office setup
• Remote work environment that strives for connectivity through professional collaboration and personal connections

Expressable values people. From the technology we develop, the services we provide, and the culture we maintain, Expressable cares about the experience of our employees, clients, and prospects. We intentionally create and sustain supportive environments in which everyone - clients, caregivers, speech-language pathologists, and team members - can achieve their highest potential.

We believe that building trusting and collaborative relationships is paramount to delivering quality care so we operate with the highest levels of honesty, transparency, and accountability as individuals and a collaborative team. We believe that transforming therapy happens through the steady and iterative problem solving of an interdisciplinary team.

Expressable is an equal opportunity workplace. We celebrate and embrace diversity and are committed to building a team that represents a broad tapestry of backgrounds, perspectives, and skills.

Expressable is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Expressable will take the steps to ensure people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr@expressable.io.

Expressable participates in E-Verify, a United States Department of Homeland Security website that allows businesses to determine the eligibility of their employees, both U.S. and foreign citizens, to work in the United States. We provide our applicants a copy of the Right to Work and Participation posters with the email acknowledging receipt of their application.