The Jr Customer Success Manager, or JrCSM, is an basis position in our CSM Team for Sales & Marketing. Working closely with our Sales Account Executives (AEs), this role is the main point of contact for our customers throughout the customer life cycle. Building and maintaining long-term relationships with our customers, the JrCSM acts as a liaison between our customers and various departments within our company. The JrCSM assists their AEs in generating, monitoring, and closing potential sales leads as well as processing sales orders.
In addition, the JrCSM is a direct support for the Sales Operations Manager (SOM), tackling administrative tasks for Sales and Marketing as needed and requested by the SOM, including Social Media and Customer Outreach initiatives. This supports the continuous forward movement of the team, as well as boosting the JrCSM’s continued growth and knowledge gain of the inner workings of ETS Sales & Marketing.
Qualities & Abilities
Requirements
Stand Out
Position Type/Expected Hours of Work
This is a dedicated, full-time position. The standard hours of operation are Monday through Friday, 8:30 a.m. to 5:30 p.m., 40 hours per week. There will be times the CSM may be asked to work alternative hours, depending on a customer's sale or request, or to be able to participate in a customer visit or travel for a trade show.
This position will be a hybrid in-office/telecommuting position, where it is expected you are able to work from the office 1-3 days/week, and have a dedicated, professional area to work remotely (from your home), with reliable internet.
Compensation
Benefits
Paid Time Off
Provided Equipment
ExtractionTek Stainless (ETS) designs, engineers, and fabricates the most innovative stainless-steel extraction and processing solutions on the market. With vast in-field manufacturing and engineering experience in food, pharma and cryogenic indus...
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