Client Service Representative

Summary: 

Reporting to the Director, Client Service, this position is responsible for providing exceptional client service while collaborating with team members in all departments to ensure a seamless client experience. This role requires a proactive mindset with strong attention to detail and excellent interpersonal communication skills. 

Key Responsibilities: 

• Provide world class customer service by promptly handling and resolving client queries 

• Thoroughly and accurately enter client data into the platform while ensuring existing accounts are kept up to date 

• Research industry developments and update the database accordingly 

• Troubleshoot various client related issues 

• Work proactively to anticipate and address client needs. 

• Collaborate with team members in all departments to ensure a seamless client experience. 

• Other projects and duties as assigned 

*ADA Essential Functions 

• Exceptional attention to detail 

• Excellent written communication skills 

• Effective problem-solving abilities 

• Strong work ethic, both independently and collaboratively 

• Positive attitude with a proactive approach to tasks 

• Adaptability and eagerness to learn new skills 

Hire-In Requirements: 

• Data entry experience 

• High school diploma or equivalent  

• 0-1 years of experience in a similar position/environment