Mandatory Licensing Supervising Associate

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.The exceptional EY experience. It's yours to build.EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.The Ethics, Compliance and Risk Management (ECRM) Mandatory Licensing team supports our people in managing the risks that arise related to mandatory licensing requirements within the firm. We work closely with all parts of the organization to identify, manage and monitor risk, providing coordinated advice and assistance.The opportunity  Mandatory Licensing Compliance is seeking a Supervising Associate to support and manage the various requirements surrounding licensing compliance. The Supervising Associate will have a deep understanding of the firm’s certification policies and the compliance framework to support our professionals with obtaining required licensure or renewing timely. This role is responsible for providing research and analysis across one or more mandatory license type and is responsible for interpreting service line policies, determining required actions to standard and non-standard situations and making recommendations based on firm guidance, professional standards and acquired experience. Other responsibilities include 1) analyzing issues; 2) performing quality control review of processes; and 3) producing deliverables to document the diligence with which tasks were performed, as the work product for these individuals is subject to review and scrutiny by outside regulators. This position will interact with executive level personnel and assists colleagues to learn new jobs/tasks and to integrate into the team. The Supervising Associate will execute compliance programs (with oversight) to mitigate risks to the firm, including supporting the training and knowledge sharing with other team members.Your key responsibilities• Understand and apply knowledge of key requirements of service line policy and regulator requirements• Applies knowledge and understanding of firm’s processes, resources and tools to effectively support functional teams and customers• Proposes suggestions and solutions for improvement and/or develops new approaches or deliverables by leveraging ECRM experience and existing ECRM processes• Facilitates and strongly drives the process to completion by following up on requests and assisting EY personnel with licensing questions• Participate in meetings with service line/area leadership, general counsel’s office (“GCO”) and Ethics & Compliance• Understand and apply the firm’s policy requirements and regulatory requirements to respond to EY personnel• Performs internal and external research, referencing existing policies and knowledge to assist with review, assessment and resolution of incidents and provides recommendation to meet compliance, including customer inquiry• Demonstrates positive attitude by contributing energy and new ideas to team efforts and meetings, including process improvements for continued execution against strategic priorities, enhance efficiency and identify trends• Proactively notify appropriate EY individual of, and be alert for, any identified issues with quality, confidentiality or risk• Performs duties and responsibilities with limited supervision• Solve complex problems (e.g. partnering with professionals to remediate licensing issues with licensing authorities)• Asks clarifying questions to fully understand customer, peer and leadership expectations, to effectively support the business• Provides excellent customer service to internal stakeholders• Independently answers complex, non-routine questions from clients.• Escalates and partners with the team to resolve concerns, outlining action taken and proposed solution, as applicable• Reconciles information obtained from research and communicates findings, parameters and proposes next steps to leadership• Documents work processes and findings in appropriate work programs• Formulate answers to client questions• Use analytical and project management methodology and tools• Learn and apply the firm structure, business strategies, and people of the firm• Build and leverage a network of contacts within Ethics & Compliance and across the firm• Plan and organize own work and keeps others informed of status and activities• Produces work of high quality that is timely, accurate, complete and clear• Manages tasks and activities in a timely manner, supports colleagues to meet their deadlines and is responsible for specific outcomes.• Manages client relationships so that expectations are met or exceeded by advising what to expect and by when and through educating them and listening to their needs.• Reviews and analyzes reports to identify variances or trends that should be brought to the attention of management• Maintains and expands current knowledge of field and communicates new developments and resulting impacts to clients and team members.• Through regular interaction, develops relationships and builds a network of people within ECRM and across the firm.• Takes a lead role in resolving uncertainties among peers and in contributing to build a cohesive team.• Position works independently with minimal feedback to conduct necessary research or client outreach. Position is expected to interface with executive leaders and must be able to demonstrate knowledge of ECRM operations and communicate processes, identifying and providing solutions for mitigating risk associated with Independence initiatives.• Assists in the training of junior ECRM team members to familiarize them with firm processes and policies and to enable these members to handle more complex issues.Skills and attributes for success• Excellent interpersonal, communication (verbal and written), and collaboration skills, ability to interface with personnel at all levels directly or in virtual setting, communicate with appropriate frequency• Highly skilled attention to detail and self-assurance of quality of work performed or reviewed• Will reference existing policies, however, due to frequency of unique situations will need to research issues and through situation specific inquiries, propose solutions to issues.• Expected to escalate matters and/or sensitive transactions requiring more experienced individuals to respond or process.• Follows established procedures to complete tasks; however, must be able to communicate effectively with clients on various compliance or independence issues• Proactive sharing of knowledge and suggestions with colleagues to enhance their professional development• Anticipate and proactively respond and assist colleagues with adjusting to change• Effective management of conflicting priorities, organization of workflow, and teaming with colleagues to accomplish tasks and balance workloads• Develop and demonstrate solid working knowledge of firm structure, service lines, key personnel and organizational policies and procedures• Ability to apply protocols and structured procedures independently• Professional maturity and ability to manage confidentiality• Strong multi-tasking, organizational and time management skills• Independent decision-making skills based on established guidelines to respond to or process escalated matters or sensitive transactions• Require the breadth, depth of knowledge and experience to appropriately determine when to escalate issues that require additional review in order to obtain the correct answer or solution• Adapt to change and analyze all available data for continuous improvement; experiment with potential solutions; view the unfamiliar as a challenge• Dedication to meeting customer requirements and expectations; establish and maintain effective relationships with customers, gain trust and respect• Position will exercise judgement in how to accomplish objectives of requests; designated projects; or parts of projects• Works independently with supervision, however, is responsible for planning and organizing own work and for providing regular status updates• Expected to be prepared to interface with EY personnel at all levels and must be able to demonstrate knowledge of area of operations and communicate processes, identifying issues, and providing solutions for mitigating riskTo qualify you must have• Bachelor’s degree or equivalent business experience• 5+ years of relevant professional experience• Working knowledge of Microsoft Office (Word, Excel, Power Point, Visio, etc.)Ideally, you'll also have• Research skills using internal and external data sources• Previous experience with risk management, either through education or employmentWhat we look forOur team is looking for a motivated and eager professional to join a newly centralized mandatory licensing compliance function. Ideally, you will have previous education or internship knowledge of risk management operations and a drive to continue to learn.What we offerWe offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $80,000 to $149,600. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $96,000 to $170,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.For those living in California, please click here for additional information.EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com