Retail Planning and Operations Manager (Harry's & Flamingo)

About Harry’s 

Harry’s Inc. started in 2013 with a specific goal: disrupt the shaving industry by creating an innovative, everyday product at a fair price. Since then, Harry’s has expanded to Canada and Europe, developed relationships with retailers such as Target and Walmart, expanded our grooming brand into a personal care powerhouse, launched two new brands including Flamingo and Cat Person, and made our first brand acquisition with Lumē. 

The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry’s team is composed of some of the most brilliant, diverse, and humble people you’ll ever meet. 

Our brands answer unmet consumer needs, but our company is a place of inclusion and innovation that attracts some of the brightest minds across industries, geographies, and backgrounds. Whether we have a team of 5 or 500, our core values and our startup mentality remain; we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback.

Harry’s is operating as a hybrid-first environment - for us, that means that we ask folks to come into our beautiful, 70,000 square foot SoHo office a minimum of 2 days per week, with flexibility to choose exactly which days work best for you.  What will you get out of that?  Bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday.  Can’t forget the free products and the opportunity to have some meetings without Zoom (remember what 2019 was like?)

The Retail Planning & Operations Manager (RPO) will play a meaningful role in leading retail operational excellence from the shelf back, ensuring product availability and outstanding execution for the Harry’s and Flamingo brands in US Retail. The RPO will be aligned with a channel or retailer and will be responsible for driving ongoing forecasting and replenishment needs, leading retail operations strategy and execution, and developing collaborative relationships with key external partners. For this role, we need an outstanding operational leader – one who understands how retail supply chain and in-store operations work, is able to self-start to address problems quickly, and takes a data-driven approach to prioritization and execution. This role will require strong analytical capabilities, attention to detail, communication skills, and the ability to both set strategy and drive execution.

RPO Roles and responsibilities:

• Partner with the sales channel director, demand planning, distribution, and external counterparts (inventory managers, etc.) to lead ongoing forecasting and replenishment needs for the business
• Serve as the operational lead when communicating back to the external counterparts; be a key resource to the retail team in terms of solution selling that impacts both the top and bottom line of our business, and our customers (retailers)
• Lead retail operations activities within the relevant channel/retailer based on standard processes and data-driven insights; measure return on investment for all retail ops activities to optimize investments. 
• Manage third party brokers to ensure the highest level of execution around channel needs and requirements for each customer
• Develop reporting & scorecarding linked to operational success metrics and key performance indicators
• Identify gaps in current operational practices and work with retail operations, channel sales directors, and external partners (HQ brokers, retail ops partners, retailer inventory and supply chain specialists) to create strategic roadmaps for progress
• Drive all reporting and communication within retail (internally and externally) on critical metrics and breakthroughs related to central initiatives
• Serve as the liaison between external ops teams and internal XF supply chain partners where needed to drive retail planning and operations improvements based on the customer needs 
• Serve as the go-to expert for retail operations for sales teams and XF partners for day-to-day issues and inputs for forecasting, product availability, shipping, and DC operations related to their channel/retailer
• Lead integrated business planning (IBP) from with the Retail POV in partnership with Demand Planning to provide accurate inputs with clear recommendations (with sales alignment) on how to grow the business
• Share and reapply improvements to share across channels/retailers to drive standard processes

Supporting our Walmart business includes:

• Conduct weekly replenishment analysis to ensure proper inventory flow between internal and external supply chains. 
• Manage all aspects of retailer forecasts (Walmart Supply Plan), including Store In-Stocks, Event Management, Execution of New and Discontinued items, Reducing Waste, Reporting, and Analytics
• Be an expert on all Walmart external resources. Understand not just how to navigate large data sets, but make clear recommendations back to the customer to drive sales. Working in external tools include:
• Nova
• Walmart 360
• Aspen
• Walmart DSS & Luminate
• Familiarity with all resources in Retail Link
• Manage demand planning for retailer item and product segments spanning across the collective supply chains 
• Identify opportunities for store operational process improvements and help drive implementation
• We utilize a Walmart PSP to help support best in class product availability. This role will be responsible for being the voice of sales and managing our PSP relationship
• Build and maintain external and internal stakeholder relationships that will drive supply and demand efficiencies.
• This is a customer facing role and owns the direct relationship with Walmart Replenishment Managers
• Co-develop annual business plan goals and identify events that affect supply and demand
• Support any Ad-Hoc internal supply chain initiatives back with the Customer to ensure all KPI’s are still being met throughout any change or new implementations. 

Key requirements:

• 4-5 years of experience in retail sales, retail operations, supply chain management, with some exposure to SCM Systems
• Strong understanding of Walmart tools & resources including Nova, Item 360, Aspen, Supply Plan, DSS, Luminate, etc…
• Knowledge of Supply Chain processes such as Forecasting & Replenishment, Financial planning, Store Operations, Inventory Management, Order (retailer) Management, and Distribution & Logistics
• Exposure to selling & negotiating within a retail & CPG environment will be greatly beneficial in this role
• Strong project management skills including organization and communication, with an ability to self-start initiatives and lead multiple team members (including third-party partners)
• Strong understanding of excel, with ability to cut through data to generate, prioritize, and communicate key operational insights
• Ability to balance multiple priorities at the same time

Team structure:

• All RPO managers will report to the Senior Manager, Retail Operations with a dotted line to the channel/retailer in order to drive consistency and best practices and to streamline communications with XF teams
• The RPO sub-function will report (Sr. Manager) directly into the VP of Retail 

Benefits and perks

• Medical, dental, and vision coverage
• 401k match
• Equity in Harry’s 
• Flexible time off and working hours
• Wellness and L&D stipends
• 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years 
• Up to 20 weeks of pregnancy leave and up to 16 weeks of parental leave
• Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
• Free products from all of our brands

Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

Harry’s is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Harry’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.

We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

We can’t quantify all of the intangible things we think you’ll love about working at Harry’s, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $91,600-$114,500, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience.  

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