CX Specialist

About SchumacherF. Schumacher & Co. is an innovative interior design company that is disrupting the $150 billion-dollar global interior design industry. We are a technological leader on the design frontier, constantly pushing boundaries and striving for excellence. With over 500+ employees and growing, we are driven by a shared belief that design transforms life. We are dedicated to the mission of helping our customers "celebrate the feeling of home". Schumacher designs and produces some of the most beautiful fabrics, wall coverings, trims, furniture, and accessories in the world. Our portfolio of products is broad, but they are united by a passion for design, a thirst for what is next, an appreciation for what's come before, a drive to make our products with enormous care and attention for detail. Schumacher is a globally recognized company with a myriad of showrooms both domestically and internationally.Our competitive advantage in the industry is people. We believe that our employees are our most valuable asset. F. Schumacher & Co is deeply anchored in our company core values which are as follows:• Preserve The Entrepreneurial Spirit• Take Ownership & Accountability• Be Solutions-Oriented• Demonstrate Courage• Practice Adaptability• Embrace CollaborationOur Finance department is looking to add a dynamic CX Specialist to the Treasury team. This multi-functional role requires the ability to work quickly and wear many hats while meeting deadlines and goals. This position will report to the Associate Director of Treasury. We are looking for someone with a genuine interest in finance, customer service, and design. The right candidate will thrive in our fun and fast-paced environment.About The Role• Be a member of the Treasury team, reporting to the Associate Director of Treasury• Investigate claims submitted by customers and the sales team and determine what action to take on them• Create credit memos for customer claims on a daily basis• Communicate with customers via email and/or phone to answer questions and provide information about open claims• Provide status updates on open claims to the sales team• Process refunds for customers• Send reminders to customers who have not yet shipped their returned products• Close any claims pertaining to customers who have not shipped their returned products within 30 days• Apply credit memos to their corresponding invoices on a customer's account• Research unapplied credit memos and identify how to apply them• Deliver reports on unapplied credit memos to key stakeholders and maintain the total unapplied credit balance under a certain threshold• Respond to and manage all inquiries in a timely and professional manner, ensuring accuracy of information• Demonstrate passion for excellence in providing the best customer experience• Assist with additional projects as neededThis is HYBRID Role (4 days in New York City & 1 days Remote).Salary: $50,000 YearYOU HAVE/ARE:Requirements• Bachelor's degree in Finance or Accounting preferred• Experience in a customer service or other customer-facing role• Excellent communication skills, both verbal and written• Passion for providing the best customer experience• Proficiency in MS Windows and Office suite, including Excel, Outlook, and Word• Ability to handle multiple tasks and change direction based on business needs• High attention to detail and high level of accuracy• Highly organized and exceptional follow-through skills• Ability to problem solve and work well in a fast-paced environment• Comfortable working across multiple systems• High level of ownership, accountability and initiative• Comfortable working across multiple systems and in a fast-paced environment• Experience with Microsoft Great Plains, Dynamics, and/or Salespad is a plusBenefits Package:Your well-being is our top priority. Our benefits and total compensation are designed for the whole person, caring for both you and your family.Wealth Benefits:• Competitive Salary• Corporate Annual Profit Sharing• 401K PlanHealth Benefits:• Dental Coverage• Medical Coverage• Prescription Drug Plan• Vision Coverage• Health Savings Account (HSA)• TELADOCOther Benefits:• 25 Days Paid Time Off (PTO)• 10 Company Holidays• Bereavement Leave• Life Insurance• Flexible Spending Accounts (FSA)• AFLAC Plans (Accident and Critical Illness Plans)• Pet Insurance• Short-Term Disability (STD)• Long Term Disability (LTD)• Parental Medical Leave• Child Bonding Leave• Employee DiscountF. Schumacher & Co. is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.#LI-PV1#LI-Hybrid