Senior Account Director (Order Management System)

Who we are: 

We are a brilliant team making our history to evolve the commerce industry. fabric is the next-generation commerce platform that is designed to provide the commerce services customers expect so they can build world-class experiences, anywhere. 

fabric is on a mission to revolutionize commerce for everyone, and we empower businesses that are striving to deliver commerce that drives conversion and customer outcomes. Leading retailers, including Chico’s, Brooklinen, and Ashley’s Furniture, trust fabric to run their modern commerce business. Headquartered in San Francisco, fabric was founded in 2017 by a group of industry veterans determined to bring the same technical principles found at Amazon to retail.

No matter what field you are in, fabric has exciting opportunities for people passionate about making a difference and skilled at what they do!

Here are four questions you should ask yourself:

- Do I believe in fabric's mission?

- Am I eager to build cool things?

- Am I excited to collaborate with brilliant people?

- Am I motivated to disrupt e-commerce?

If the answer is yes, we want to talk to you!

Where we hire:

Canada (Toronto & Vancouver)

Your next career: 

As a Senior Account Executive, you will be responsible for identifying, engaging and closing strategic customers who will use fabric’s Commerce Platform with a targeted focus on Order Management System (“OMS”) to grow their businesses.  You’ll be involved in identifying strategic new customers, designing our go-to-market, and maximizing our customer value proposition and customer experience. You will be directly responsible for building your own pipeline, closing and managing a book of business, and ensuring our strategic platform and OMS customers are set up for long-term success. You are comfortable with C-suite decision makers, proficient in understanding e-commerce and retail businesses, and, above all, relentlessly curious about how we can help our customers use fabric’s technology to improve their businesses.

Your responsibilities: 

- Lead a consultative, end-to-end sales process for new strategic customers with a special focus on selling OMS solution

- Articulate and demonstrate fabric’s value proposition

- Lead complex conversations with retail executives, operators, and developers 

- Understand the customer’s business & technical challenges, and identify how fabric can solve them 

- Create and refine go-to-market playbook

- Regularly iterate messaging that will scale our outbound prospecting engine

- Regularly partner with Marketing for lead generation and qualification 

- Regularly partner with Product, Solution Engineering, Engineering, and Leadership

What you bring to the table:

- 5+ yrs of previous SAAS B2B Sales experience in a quota-carrying, closing role

- 3+ yrs eCommerce (OMS expert) experience is required

- Experience building a book of business from scratch and secure strategic customers and referrals

- Proven ability to close large multi-year software subscription deals

- Track record of >100% quota attainment

- Experience with MEDDPICC sales methodology

- Experienced in selling transformation/visionary solutions

- Fluent in complex technology conversations

- A self-starter who thrives in a fast-paced, high-growth startup environment

- Relentless passion for helping customers grow their businesses 

- Creative, resourceful, detail-oriented, and well-organized

- Team player mindset

What we bring to the table:

- Competitive compensation packages

- PTO and Holiday plans

- Benefits packages which include Medical, Dental, Life, and Vision

- Wellness & Technology Programs 

- Retirement Savings Plan

- Fast-paced, fun and collaborative environment 

- A team invested in you both personally and professionally

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