Facility Manager (x/f/m) - Berlin

The Workplace Experience (WPE) team aims to make our offices to places where all Doctolibers feel good and can work efficiently and at their best. Doctolib is looking for a Facility Manager (x/f/m) responsible for a large and fast growing building portfolio, consisting of the HQ location in Berlin as well as a dozen satellite offices in Germany.

Your missions

In Operations:

• You manage facility maintenance and operations, and coordinate contractors who provide maintenance services and repairs, furniture moves, simple electric projects, painting, cleaning, light construction, and/or exterior clean-up.
• You manage ongoing vendor relationships and services agreements, while conducting regular site inspections of the Berlin HQ to ensure it is being pro-actively managed and maintained to Doctolib standards.
• You manage the locations to ensure compliance with corporate, city and industry guidelines and regulations. Liaise with Landlord / LL Agent where necessary.
• You will prepare annual operating expense budgets, plan, manage and track/monitor facility operations actual costs against budget and partner with the WPE Finance team to review monthly spend and issue forecasts.
• You oversee the outsourced contract services, partnering with Procurement to achieve best terms for Doctolib and monitor vendor performance against contracts and service level agreements while managing and issuing monthly and quarterly metric reports against key workplace operating metrics.
• You drive local and corporate best practices throughout the function to ensure consistent and high quality operations.
• You believe that great just isn't good enough, and constantly seek opportunities to improve Doctolib's workplace environment by leveraging data.
• You will report directly to the Head of Workplace Experience team.

Projects management:

• You lead projects where you understand client needs and lead efforts to increase customer satisfaction survey results.
• You're a great communicator who is comfortable taking charge of complex projects with a diverse set of stakeholders and driving it from problem definition through implementation.
• You will apply in-depth knowledge to solve broad issues that are complex in scope, and establish medium to long- range plans.
• You coordinate, partner and support the building & fit out programs.
• You manage project budgets and maintain project schedules.
• You develop insightful solutions to address complex strategic and operational challenges.
• You evaluate the impact of proposed changes with attention to scalability and sustainability over time.

Your Team

Join the Workplace Experience team: you will work closely with Real Estate, Procurement, Finance and IT to provide a (human centric and customer focused..) high level of service for our Doctolibers.

Your skills

You could be our next team mate if you:

• have strong organisational and project management skills with experience developing plans to deliver customer oriented results.
• have exceptional analytical skills and problem-solving skills.
• have focus on getting things done.
• have excellent communication skills, with the ability to articulate both verbally and in writing a compelling vision.
• are used to working in an international environment and able to think global / act local.
• are a great manager with experience in building teams.
• have at least 4-5 years of working experience in similar positions;
• have an entrepreneurial mindset with the ambition to transform the healthcare sector;
• are fluent in English. Native level in German

Now, it would be fantastic if you could also:

• Speak French
• Having an understanding of the healthcare industry and a good vision of the future of healthcare.

What you'll get by joining us

• Begin with a complete onboarding program, our Doctolib Academy, designed to get you started on the right foot.
• Perks and benefits include a public transport ticket, sponsored Urban Sports Club membership, lunch vouchers and more.
• A Company Pension Scheme
• A minimum of 28 days of holidays per year (for full-time positions)
• A beautiful DoctoCampus in the heart of Berlin's vibrant Bergmannkiez

About Doctolib

Founded in 2013, Doctolib is the e-health leader in Europe. Doctolib improves the daily lives of more than 300,000 healthcare personnel thanks to innovative medical software. Doctolib also makes access to healthcare fast and equal: more than 60 million Europeans book their appointments and manage their health via Doctolib, in a secure way.

In over 30 cities of France, Germany and Italy, more than 2,300 Doctolibers are dedicated to having a positive impact on the healthcare industry.

At Doctolib, we don't just accept diversity, we respect and celebrate it! We're proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability or place of origin. We take care of each other and are grateful for each Doctoliber's contribution to our mission!