Job details

Senior Product Manager, Support

Faire is disrupting the industry by providing tech-driven support for independent retailers globally. We are looking for a skilled Senior Product Manager to lead our Support Experience Pod and drive high customer satisfaction.

Skills

Product management
Data-driven decision making
Cross-functional collaboration
AI/Machine Learning familiarity

Responsibilities

Become an expert on key customer support issues and metrics
Craft impactful user experiences in collaboration with cross-functional teams
Explore AI solutions to enhance customer outcomes
Collaborate with world-class leaders to empower small businesses globally

Education

Bachelor’s degree or equivalent experience

Benefits

Equity and benefits package
Flexible work model
Opportunity for remote or hybrid work arrangements

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Faire Glassdoor Company Review

4.6

Faire DE&I Review

4.5

CEO of Faire

Max Rhodes

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By Faire

Faire is an online wholesale platform that leverages technology to empower local boutiques and independent businesses globally, facilitating their access to unique worldwide products and driving positive economic impact in their communities.

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