Job details

Workforce Management Analyst

Faire is an online wholesale marketplace that connects independent retailers with products that help them compete against larger entities. We're looking for a Workforce Manager to lead our WFM function.

Skills

Workforce Management
Forecasting
Scheduling
Real-time adherence
Data analysis

Responsibilities

Lead Faire's WFM function primarily for our CX team
Manage capacity planning models
Own agent scheduling and real-time adherence processes
Drive recommendations for scheduling software and WFM tools
Partner with strategy, analytics, operations, and enablement teams

Education

Bachelor's degree or equivalent experience

Benefits

Equity options
Flexible working hours
Health benefits
Professional development

To read the complete job description, please click on the ‘Apply’ button

Faire Glassdoor Company Review

4.6

Faire DE&I Review

4.5

CEO of Faire

Max Rhodes

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By Faire

Faire is an online wholesale platform that leverages technology to empower local boutiques and independent businesses globally, facilitating their access to unique worldwide products and driving positive economic impact in their communities.

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