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Fall 2023 IT Technician Co-Op/ Intern
Overview:
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team.
AMD together we advance_
Responsibilities:
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
WHAT YOU DO AT AMD CHANGES EVERYTHING
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. This is who we are at our best. One Company. One Team.
AMD together we advance_
LOCATION: Austin TX, Santa Clara CA, Boxborough MA
ONSITE: This role requires the student to work from the LOCATION office throughout the duration of the Co-op/Intern term. First time Co-ops/Interns should work full-time and onsite.
PROGRAM TERM:
- This role is for the Fall term:
- Fall: Start Date August 21, September 11, September 25, 2023 – December 15, 2023
WHAT YOU’LL BE DOING:
- Provide first level triage support to in-person clients.
- Help set up devices or mobile accessories.
- Communicate status updates with internal clients.
- Ensure that requests are being prioritized and closed in a timely manner.
- Work alongside a senior IT technician who can help with any escalations and can provide guidance to advance your knowledge with IT support.
KEY QUALIFICATIONS:
- Basic understanding of Windows troubleshooting
- Android/iOS familiarity
- Customer-oriented mindset
- Ability to take clear notes to capture problems correctly
- A general understanding of MacOS would be helpful but is not required
WHAT WOULD SET YOU APART:
- PowerShell or command line (CLI) familiarity
- CompTIA A+ certification
- Customer service experience
- Familiarity with networking concepts (DNS, LAN, WAN)
WHO WE’RE LOOKING FOR:
- Candidates who have an interest in technology and who work well in a customer-facing role
- People who can patiently take the time to understand an issue in order to properly document it
- Someone who can comfortably navigate a PC to perform basic troubleshooting.
- Juniors or seniors pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology
BENEFITS:
- Compensation Range $32.00-$36.00 hourly commensurate with experience
- Healthcare coverage, dental and vision
- Paid holidays.
- Relocation stipend
- Education assistance for required Co-op/Intern course.
At AMD, your base pay is one part of your total rewards package. Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.
By
AMD
To put it another way and simply, our mission is to become the recognized leader in powering the life-changing products and experiences that allow users to create, consume, and share seamlessly across billions of immersive devices.
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DATE POSTED
June 10, 2023
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