Operations - Product Management - Lead Associate (Flexible Hybrid)

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

The Operations Product Management- Lead Associate role will contribute to working directly to analyze, build, develop, and/or design functionality for a product, as well as participate in the ongoing implementation, enhancement, or maintenance of existing products. This role will:

• Ensure the product strategy is in alignment with business objectives to deliver the maximum value and outcomes.
• Have an end-to-end understanding of your product and how it fits into the larger Fannie Mae ecosystem to anticipate impacts from changes in other parts of the business.
• Plan and prioritize product feature backlog and development for the product
• Perform essential business activities that require some degree of experience in mortgage servicing and a broad understanding of Single-Family mortgage standards & principles.
• Own several components of Agile team deliverables, including: requirements gathering and documentation, story & feature writing, product planning & refinement, data & process modeling, and story mapping.
• Source and synthesize customer discovery efforts to develop customer personas, understand customer pain points, aspirations and builds hypotheses around key problems to solve.
• Support software development team by communicating requirements, addressing questions and providing business background for enhancements.

THE IMPACT YOU WILL MAKE
The Operations - Product Management - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Support development of the design strategy for new products.
• Act as team lead on implementation process for new products.
• Identify opportunities for product improvements.
• Lead team members on the product lifecycle and ongoing maintenance.
• Ensure product strategy is in alignment with business objectives.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 4 years

Desired Experiences

• Bachelor degree or equivalent
• Knowledge of the mortgage servicing process and experience in the mortgage product development lifecycle.
• Investor Reporting
• Customer Focused Data Insights
• Go to Market Experience preferred
• Exceptional Communication Skills

Skills

• Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.
• Experience helping an organization to plan and manage change in effort to meet strategic objectives.
• Operational Excellence including improving and overseeing operations
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.
• Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
• Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
• Develop communication and outreach materials for internal and external audiences.
• Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict.
• Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
• Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
• Product Management including managing demand, releases, and backlog.

Tools

• Skilled in Excel
• Experience using JIRA and Confluence

Reference ID#:  REF12897G

Fannie Mae is a flexible hybrid company. We embrace flexibility for our employees to work where they choose, while also providing office space for in-person work if desired. At times, while business need may call for on-site collaboration, which means proximity within a reasonable commute to your designated office location is preferred unless job is noted as open to remote.

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected].

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.