Personal Shopping Assistant
- Personal Shoppers will answer customer inquiries regarding items on the website; typically, on condition or noted flaws
- Assist customers with inquiries over the phone, chat, text and/or email
- Work efficiently to ensure all Department KPIs are met
- Use proper phone etiquette and brand voice to aid customers as a Personal Shopper
- Proficiency in FASHIONPHILE back-end computer systems and ensuring the accuracy of all procedures to the PSA team
- Use proper procedures when pulling an item from our inventory
- Effectively communicate with other departments to offer a complete experience to the customer
- Attend FASHIONPHILE Brand training(s)
- Ability to communicate with high-end clients on the phone, email, or chat throughout an 8-hour shift
- Working knowledge of Customer Service and valuing the customer experience
- Knowledge of high-end luxury handbags and accessories preferred
- Strong proficiency in working with online websites
- Prior experience working with RingCentral and Salesforce
- Extremely organized and ability to multitask
- Excellent verbal and written communication skills
- Must have integrity and consistently exhibit strong work ethics
- Due to the small size of the department, reliability and consistency is essential
- On-the-job training
- Medical, Dental, and Vision Coverage
- FSA options for Medical, Dependent Care
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
By
Fashionphile
FASHIONPHILE's mission is to revolutionize luxury fashion by creating a sustainable alternative that not only extends the life cycle of luxury products but also makes them more accessible to a more diverse customer.
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FASHIONPHILE is excited to invite passionate individuals to join our innovative team as a Personal Shopping Assistant! In this dynamic role, you'll have the opportunity to interact with clients who are seeking the perfect luxury handbag or accessory, providing them with expert guidance and support. With a focus on creating an exceptional customer experience, you'll assist customers through various channels including phone, email, and chat, making their shopping journey as seamless as possible. Your role will involve answering inquiries about product conditions, highlighting noteworthy features, and even comparing different luxury items to help customers find exactly what they need. As part of a small, dedicated team in our flagship NYC location, you’ll play a crucial part in meeting both the needs of our customers and the goals we set as a department. Not only will you need to exhibit an extensive understanding of luxury fashion, but you'll also utilize tools like RingCentral and Salesforce to track inquiries and ensure top-notch service. If you’re detail-oriented, thrive in a fast-paced environment, and have a passion for helping others, this is the perfect opportunity to grow your career in the exciting world of luxury re-commerce at FASHIONPHILE, where we value diversity and creativity in everything we do.
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