Sales Assist Specialist

ABOUT FATHOM

We think it’s insane that so many people and businesses rely on notes to remember and share insights from their meetings.

Notes are time-consuming and stressful to create while trying to hold a conversation. Even when done well, notes are a poor solution compared to hearing something first-hand.

We started Fathom to rid us all of the tyranny of note-taking, and people seem to really love what we've built so far:

🥇 #1 Highest Satisfaction Product of 2024 on G2

🔥 #1 Rated on G2 with 2,200+ reviews and a perfect 5/5 rating

🥇 #1 Product of the Day and #2 AI Product of the Year

🚀 Most installed AI meeting assistant on both the Zoom and HubSpot marketplaces

📈 We’re hitting usage and revenue records every week

We're growing incredibly quickly, so we're looking to add to our small but mighty team.

ABOUT THE ROLE

Fresh off a successful round of funding, we're ready to expand our Sales team to support our rapidly growing self-serve customer base. We are looking to hire tech-savvy, experienced team members based in the Philippines to play a key part in delivering exceptional experiences to our prospects. Join us as we continue to grow!

RESPONSIBILITIES

• Assist Team Edition prospects through the evaluation and purchasing process of our subscriptions.

• Respond to inquiries and emails regarding our plans and pricing promptly and professionally.

• Conduct live product demos and answer detailed questions to aid prospects in making informed decisions.

• Develop and maintain expert knowledge of our product offerings, plans, and use cases where our plans add the most value.

• Confidently handle objections while maintaining customer satisfaction.

• Identify and escalate larger sales opportunities to Account Executives.

• Stay informed about our competition and communicate our unique value propositions effectively.

• Collect and relay product feedback from prospects and suggest improvements to processes and product features.

WHO WE THINK WILL THRIVE

Our most successful Representatives have:

• Excellent verbal and written English skills (C1 or higher).

• Minimum of 1 year of experience in a sales-assist or customer-facing role, preferably in a SaaS environment.

• Strong interpersonal skills and ability to build rapport with prospects via email and live demos.

• Strong self-motivation, attention to detail, and the ability to work independently with minimal supervision.

• Ability to quickly learn and understand product details and differentiate between various plans.

• A growth mindset – you’re open to feedback and are coachable.

• Strong problem-solving skills and a customer-centric approach.

• Knowledge of CRM systems and basic sales tools is a plus.

• The ability to work 40 hours per week, fully remote, starting at 9pm PHT Monday - Friday.

ABOUT OUR HIRING PROCESS

• You’ll meet folks on our Sales team. We think it’s important that you get to meet the people you’ll be working with.

• We’re going to ask you to do a live demonstration of your presentations and written communication skills. Don’t worry, we know you’ll crush it. 

• No bullshit. Ask us anything you like. We’ve never understood why companies pretend they’re something that they’re not in the hiring process - you’re going to find out eventually so we’d rather you know who we are up front so we can both make sure this is a good fit for all involved.

• Quick turnaround time. We know you have many options, so we move fast.