We’re excited to add a Support Manager to our Support team at Favor. The Favor Support team oversees the overall Favor experience to ensure the highest level of service for each order. When things don’t go according to plan, we step in to ensure our customers, Runners (that’s what we call Favor delivery drivers) and local businesses receive a personalized, fast, and easy path to resolution.
As a Support Manager, you’ll inspire and lead a group of team leads to deliver best-in-class support experiences while being accountable for team performance and engagement. To be successful, you’ll protect and promote our core values, develop and maintain a culture of accountability, and coach your Team Leads to be effective people leaders. You’ll serve as a customer and Runner experience subject matter expert and inform strategy that improves our delivery service by removing pain points and/or friction. Lastly, you’ll monitor and respond to emerging trends across team performance and the business by conducting routine analysis.
Favor's mission is to create a more connected community to get anything delivered through an affordable and personalized service.
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