Clinical Growth Manager – Madison, WI

The Clinical Growth Manager at Fay is responsible for developing and nurturing referral relationships with healthcare clinicians and organizations. This includes educating providers about Fay’s services, coordinating and attending in-person visits and events, and representing the voice of referring providers internally to influence product and growth strategies.

To be considered for the Clinical Growth Manager role at Fay, candidates should have at least 2 years of experience in sales, partnerships, account management, or clinical outreach in the healthcare or digital health sector. Strong communication skills, organizational abilities, and a proven track record of building trust with physicians and care teams are essential.

The Clinical Growth Manager plays a pivotal role in enhancing patient care by ensuring that more healthcare providers understand and refer their patients to Fay’s nutrition services. This direct connection helps facilitate access to important nutrition care, thereby transforming lives positively and promoting overall health outcomes.

Fay’s mission is centered around making nutrition care more accessible for everyone, particularly for underserved populations. The Clinical Growth Manager is expected to embody this mission, driving efforts to develop partnerships that expand access to nutrition services and improve patient care across the healthcare ecosystem.

Success in the Clinical Growth Manager role at Fay requires strong relationship-building skills, excellent communication, strategic thinking, and the ability to manage multiple partnerships efficiently. Candidates should be comfortable leading presentations and events, highly organized, and possess a genuine passion for healthcare and nutrition.

When answering this question, highlight specific examples of how you've successfully developed partnerships with healthcare providers. Focus on your approach to communication, any challenges you overcame, and how your efforts resulted in more referrals or increased access to care.

Provide a structured strategy for educating providers, which might include preparing informative presentations, organizing workshops, or hosting Q&A sessions. Emphasize your ability to communicate complex information in a simple, engaging manner that resonates with healthcare professionals.

Discuss your organizational techniques, such as utilizing tools and software for project management, keeping clear documentation, and scheduling regular check-ins with partners. Stress the importance of prioritization and communication in maintaining strong relationships across different markets.

Share personal strategies that help you stay motivated, such as setting short-term goals, celebrating small wins, and continually seeking feedback. Highlight your adaptability and willingness to embrace challenges as opportunities for growth.

Provide a specific example where you faced a challenge while representing your previous employer. Describe the situation, how you handled it, and the positive outcome that resulted from your actions, showcasing your conflict resolution skills and professionalism.

Discuss the importance of transparency, reliability, and effective communication in fostering trust. Highlight your ability to listen, empathize, and respond to the needs of healthcare providers, reinforcing your commitment to collaboration.

Articulate your vision for supporting Fay’s mission, perhaps by outlining new strategies for outreach or innovative ways to connect with healthcare providers. Show your understanding of the healthcare landscape and your enthusiasm for promoting nutrition services.

Research Fay’s offerings prior to your interview and discuss specific services, such as personalized nutrition counseling and partnerships with healthcare providers. Emphasize how these services can positively impact patient outcomes and enhance the overall healthcare experience.

Present a situation where you recognized the need to alter your strategy for establishing a partnership. Describe your thought process, the adjustments you made, and the results of your new approach, showcasing your flexibility and critical thinking.

Explain your passion for healthcare, nutrition, and making a positive impact in people's lives. Mention the values you share with Fay and how you envision contributing to their mission while also growing in your personal and professional capacities.