Customer Onboarding Manager at Feedback Loop in Remote

Feedback Loop (feedbackloop.com) is a growth-stage research technology (ResTech) company whose agile research platform provides rapid consumer feedback to inform and accelerate innovation initiatives. At Feedback Loop, we change the way companies develop products for their customers by providing a platform that lets researchers and non-researchers alike learn faster and innovate smarter. We work with some of the largest B2C companies across industries including finance, insurance, healthcare, and media. Position Overview: As Customer Onboarding Manager, you'll be the face of Feedback Loop post-sales, responsible for introducing new customers to our platform and setting them up for immediate success. You will educate new subscribers on the platform, capabilities, and agile research best practices to ensure smooth adoption of our products and services. Additionally, you will be responsible for ingraining Feedback Loop within the customer's existing tool kit and research process, and... setting shared goals for the partnership. Feedback Loop prioritizes delivering an amazing customer experience and onboarding is the first step in the process. The ideal candidate is passionate about helping customers achieve their business objectives using creative problem solving, attention to detail, and exceptional communication skills. Successful candidates will have the ability to tailor communication to audiences with varying degrees of technical expertise. A collaborative approach is key as this role is expected to partner across the organization to share onboarding insights to improve the product and overall customer experience. Because this is a new team, you will have a critical hand in shaping the onboarding function within Feedback Loop. We hope you will be invigorated by the idea of stepping into the unknown, wearing many hats, and dealing with some ambiguity in your day to day. In exchange, you'll be rewarded with a challenging, fun, and stimulating work environment and excellent customers to work with every day. Detailed Responsibilities: Own and manage customer relationships from the point of sale through successful orientation and implementation. Develop a comprehensive understanding of Feedback Loop's platform and how our technology solves customer problems. Help customers define their needs and manage their timeline toward seeing value. Optimize the customer experience by identifying and driving process and product improvements. Create, maintain, and improve upon repeatable processes, resources, and frameworks to drive rapid platform adoption. Qualifications 5 years of customer-facing experience Proven track record of successfully building and nurturing multi-level client relationships Ability to anticipate, think strategically, develop, and execute creative solutions to complex customer needs Strong coaching, presentation, problem-solving, collaboration, and analytical skills Proven ability to manage multiple projects under tight deadlines Excellent written and verbal communication skills Proven success working in a fast-paced, dynamic, and evolving environment Preferred Qualifications Experience building foundational processes and teams Experience working with F500 Enterprise customers Experience with quantitative research design, data collection, and analysis Survey programming experience Experience in Onboarding or Implementation within a SaaS-based solution Benefits Competitive Salary Healthcare Benefits covered by the company Stock Option Plan 401k Plan Flexible vacation & flexible work schedule Commuter Benefits Autonomy and room to grow as a professional Salary Range: $80K -- $100K Minimum Qualification Account ManagementEstimated Salary: $20 to $28 per hour based on qualificationsShow full descriptionCollapse