Solutions Consultant

Feefo helps both consumers and businesses make the right decisions.

Founded in 2010, Feefo works with 6,000+ brands worldwide to collect reliable and constructive reviews they can learn from and display. We invite confirmed customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.

We’re a team of technology specialists, industry experts, and multi-lingual client services champions that operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, our clients can improve their search and paid conversion rates too.

We are proud to work with companies, large and small, from household names to local heroes.

To learn more visit: www.feefo.com, LinkedIn, and Twitter.

About the role – Solutions Consultant

We are excited to offer an entry-level Solutions Consultant position, where you will play a vital role in supporting our Sales and Customer Success initiatives at Feefo. In this role, you will collaborate with customers throughout the pre-sales cycle to discover and enhance their business operations and customer experience journeys.

Who You Are:

We’re looking for a motivated professional with a strong technical aptitude, exceptional communication and interpersonal skills, and the ability to take initiative. Experience or a keen interest in Customer Experience (CX) or Software as a Service (SaaS) will be advantageous.

Key Responsibilities:

• Gain an in-depth understanding of the Feefo platform, leveraging this knowledge to identify, develop, and communicate best practice solutions for both prospective and existing clients.
• Primarily engage with small to mid-market clients, setting achievable expectations from the outset to deliver a ‘best-in-class’ solution that fosters client advocacy and retention.
• Prepare resources for client demos, deliver engaging product presentations, and respond to inquiries from customers as well as our sales and customer success teams.
• Collaborate in discovery meetings to identify and understand the specific needs of prospects, enabling tailored presentations and demos.
• Facilitate technical discussions with both technical and non-technical stakeholders, ensuring clear communication of integration requirements for the Feefo platform.
• Develop a strong grasp of client objectives to recommend the most suitable Feefo products and services.
• Collaborate closely with Product teams to communicate prospect feedback and requirements, ensuring a complete feedback loop.
• Establish yourself as a key resource for product knowledge throughout the organization.

Additional Information:

• This role may require occasional travel across the UK to meet with prospective and existing clients.

Essential Skills and Experience:

• Commitment to maintaining high standards of work
• Ability to work comfortably under deadlines
• Proficient in MS Office, particularly PowerPoint and Excel
• Approachable and personable demeanour
• Confident and effective communicator
• Quick to understand the full functionality of the Feefo platform and its market relevance
• Excellent communication skills, able to engage with both technical and non-technical audiences
• Creative thinker, capable of generating innovative solutions and approaches to challenges
• Willingness to collaborate with team members and cross-functional teams
• Strong punctuality and time management skills

Desirable Skills and Experience:

• Basic understanding of web applications and technologies
• Familiarity with APIs and webhooks
• Working knowledge of web-based languages (e.g., JavaScript, HTML, CSS)
• Knowledge of Customer Experience, Ratings & Reviews, or other SaaS platforms
• Commercially savvy with a strong business acumen

Hybrid Working & Offices

• Feefo offers a hybrid working pattern (Monday & Fridays at home, Tuesday - Thursday in office)
• Offices in London, Petersfield, Boston, and Melbourne
• Lots of breakout space and common areas

Perks

• As well as a comprehensive benefits offering, there’s a whole suite of perks you can choose from on our benefits platform including health (e.g. free flu jabs and eye tests), wellbeing, childcare and lifestyle options
• Be a part of one of working groups including charities, CSR, wellbeing & mental health, socials and shape our programmes
• You’ll be working in a global, scale-up environment with a commitment and focus on celebrating our diverse and inclusive environment
• Lots of room for career enhancement, development and progression
• A committed and expert senior leadership team driving the growth of Feefo with new products and tech as force for good
• Be a part of a 100% privately owned company – owned by Vespa Capital

Values

At Feefo, we are committed to creating an environment where authenticity, inclusiveness, and a client-centred approach are at the core of everything we do.

• Authenticity – We believe in being true to ourselves and our values. We encourage our team members to bring their whole selves to work, fostering a culture of transparency and integrity.
• Inclusiveness – Diversity and inclusion are not just words for us, they are fundamental principles that guide our actions. We are dedicated to creating a workplace where every voice is heard, and every individual is valued.
• Client-Centred – Our clients are at the heart of our business. We prioritise their needs and strive to exceed their expectations by delivering personalised, high-quality service in every interaction.