Job details

Healthcare Information Coordinator/Staffing Assistant

Our team members are the most important asset of FellowshipLIFE. We support creativity, compassion, positive attitude, respect and teamwork. We encourage individual growth to reach maximum potential. FellowshipLIFE supports a work environment where diversity, integrity, and excellence are embraced, family is valued, and Fellowship Spirit is strengthened.

$24 - $24 an hour

Pines Village

HEALTH INFORMATION COORDINATOR/STAFFING ASSISTANT

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Reports to: DON with dotted line to Assisted Living Director Date: 6/28/2024

Classification: Non-Exempt Dept.: Health Center Admin ____________________________________________________________________________

JOB SUMMARY: The Health Information Coordinator leads by example, maintaining a professional work relationship with the team and residents, and their family members. Remains knowledgeable of residents’ responsibilities and rights, including the right to determine their own Daily Pleasures. The Health Information Coordinator is responsible and held accountable for following Fellowship Senior Living’s mission and core values while maintaining and living our philosophy of person directed lifestyle and Fellowship Spirit.

ESSENTIAL FUNCTIONS:

· Organize / close out resident medical records.

· Retrieve and gather medical records when requested.

· Organize Healthcare Center’s medical professional credentials, and ensure documents are up to date and current.

· Assist in accepting and organizing central supply weekly deliveries, maintaining the central supply area to ensure a clean and neat environment.

· Be a backup for both Skilled Nursing and Assisted Living scheduling coordinators. Schedules Care Partners (CNAs/CHHAs) and Nurse Partners (RNs/LPNs) for the Health Center adhering to company guidelines and maintaining industry regulations. Makes recommendations regarding staffing assignments as well as any necessary corrective actions. Determine staffing shortfalls and report job vacancies and scheduling problems to human resources and Nursing Administration.

o With regards to Assisted Living backup

§ Work in the Assisted Living Staffing office on Wednesdays for the full day

§ On Weekends, checks in with the Assisted Living Charge Nurse at the start of shift an and at the 3:00pm change of shift to monitor and address any staffing issues. Resolutions may include:

· Posting open slots with agencies

· Making phone calls to available team members to fill slots

· Meet with the Assisted Staffing Living staffing coordinator at the end of the day on Tuesday and Thursdays to discuss and be made aware of potential staffing issues

· Be a point of contact for Assisted Living Nurses for call outs in the absence of the staffing coordinator

· Backup the Healthcare concierge for lunch

· Be trained and able to give a tour to the potential new resident/resident family in Assisted Living

· Perform clerical duties / projects as needed by administration.

· Other duties as assigned by supervisor or designate

Person-Directed, Quality Focused: Maintains a high quality of care while building a strong community with the team members and all those we care for and serve. Observes the status of residents as necessary, recognizes early signs of changing conditions, and alerts clinical team members immediately.

Leadership: Sees this position as one of service to residents, family members, and team members. Provides clear directions and elicits trust and cooperation.

Critical Thinking: Fully assesses a situation, thoroughly probing cause-and-effect, potential resources, possible options; and devising plausible solutions/responses that are resident-centered and appropriate.

Community and Team Builder: Has strong team building skills.

Conflict Resolution:Demonstrates understanding of effective conflict resolution techniques, and an ability to work out any personal conflicts with others in a way that is in keeping with the Household culture.

Interpersonal Sensitivity and Communication Skills:

FELLOWSHIP SPIRIT:

Consistently and actively embraces and embodies the 14 Commitments, Our Promise to Our Team, Our Mission, Foundation of Service, and Core Values.

Supports the program with daily implementation of functions [i.e. Daily Huddles, use of Value Cards] and demonstration of the Foundational Documents.

Ensures that each team member obtains Fellowship Spirit certification, as well as attends additional training and educational programs. Displays behavior that produces exceptional service and positive experiences with all those we care for and serve.

Demonstrates supportive and caring assistance to all those we care for and serve in a dignified, respectful manner, demonstrating an understanding of person directed lifestyle.

Displays behavior that supports Fellowship’s mission, vision, values, and policies; consistently performs position responsibilities in a professional and ethical manner.

Displays ability and willingness to contribute to the team by communicating effectively and consistently; follows rules and procedures; participates in decision making and problem solving; and offers new ideas and suggestions to maximize team performance for the benefit of all those we care for and serve, as well as fellow team members.

ADDITIONAL RESPONSIBILITIES:

Use confidentiality and proper chain of command when passing along information, changes, or residents concerns.

Maintain a safe, comfortable, and functional home environment by assessing the household for potential hazards, encouraging continuous quality improvement.

Support other team members in the household in meeting all job requirements, actively participate in being a learning and teaching organization. Willingness to continue to learn and seek improvement. Attend in-service training programs.

Stay informed of and adapt to changes in the senior living industry, as well as company policies, procedures and best practices.

Accurate, detailed, and dependable, with a commitment to the highest quality standards.

Other duties as assigned. There are times based upon unusual work volume (increase or decrease), emergencies, or severe weather conditions, when it will become necessary for you to accept and perform a work assignment or assist with tasks which are outside of your regular duties or cross-trained assignment in which you possess the basic knowledge and skill to perform the assignment safely.

This job description is only a summary and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Nothing herein shall preclude Fellowship Senior Living from changing these duties, from time to time, and assigning comparable duties or other duties commensurate with the experience and background of the incumbent.

MINIMUM ACCEPTABLE QUALIFICATIONS:

High School diploma. Associate’s degree and medical record experience, preferred.

The Health Information Coordinator is expected to have acquired the necessary knowledge and skills to perform the job satisfactorily in accordance with current standards, guidelines and regulations of Fellowship Senior Living.

Must have demonstrated leadership qualities, leadership skills, and interpersonal relationship skills.

Possess strong organizational skills. Demonstrate strong communication and relationship building skills and exhibit a friendly demeanor to residents, team members and families.

Excellent written and oral communication skills in English.

WORKING ENVIRONMENT:

The Health Information Coordinator functions independently, has flexibility, and demonstrates personal integrity when working effectively with the Household team, vendors, and all we care for and serve. The Health Information Coordinator may be in close contact with individuals who have infectious diseases and may handle potentially harmful chemicals and infectious waste. The Health Information Coordinator must observe guidelines to guard against disease, accidents, and other dangers, wearing personal protective equipment when needed. The Health Information Coordinator may be subject to stressful, uncomfortable, and/or emotional situations/individuals.

PHYSICAL DEMANDS:

The Health Information Coordinator position requires physical activity and moderate movement throughout the workday in order to perform daily duties. Requires the ability to stand, walk, push, pull, carry, move, bend, kneel, squat, reach, stretch, and lift a minimum of 35 lbs. The Scheduling Coordinator must use universal precautions in all situations. In the event there is a need to evacuate the building, heavy lifting may be required to carry residents to safety.

Must be able to operate office equipment (phone, computer, printer, copier, fax machine, etc), and various equipment and mobility devices (wheelchair, walker, gait belt, mechanical lift, etc), used by/for residents.

MEASURES OF ACCOUNTABILITY:

Appraisals based on this position description and subsequent amendments thereto and company goals and objectives. Accountable to understand, accept and embrace Fellowship Senior Living’s mission, values and Fellowship Spirit.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Full time team members can enjoy:

401(k) with match

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Professional development

Tuition reimbursement

Vision insurance

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