Client Partner

As a company at the forefront of digital transformation in financial institutions, Fenergo is revolutionizing the way client and regulatory technology is utilized in the industry. With a focus on providing Client Lifecycle Management (CLM) software solutions, Fenergo empowers financial institutions to deliver a faster, compliant, and digital customer experience.

With over 700 employees across 11 offices worldwide, Fenergo is a truly global company. This presents a unique opportunity for individuals who are ambitious and eager to make a significant impact in the financial services industry. Fenergo's impressive track record is reflected in their numerous accolades, including being recognized as the No. 1 CLM provider in RiskTech100™ and the winner of the Deloitte Best Managed Companies award. Furthermore, Fenergo's CEO, Marc Murphy, emphasizes the company's commitment to innovation and growth, making it an exciting place for talented individuals to contribute their skills and showcase their abilities.

What does this role entail?

 As a Client Partner at Fenergo, you will be responsible for managing a portfolio of clients through their life cycle from delivery through to post-implementation.  You will play a crucial role in ensuring client satisfaction, fostering strong relationships, and identifying opportunities for upselling Fenergo's products and services. If you are passionate about client success, have a strategic mindset, and thrive in a dynamic environment, we invite you to apply for this exciting opportunity at Fenergo.

Your Responsibilities

Client Relationship Management:

• Cultivate and maintain strong senior relationships with assigned clients.
• Serve as the senior Fenergo point of contact for client, including escalations.

Implementation:

• Work with Sales team on pricing /scoping and planning of opportunities
• Delivery ownership post contract signature, ensuring a product led approach, where the existing capability of the platform is leveraged and aligned with best practices.
• Internal client advocate for roadmap / product dependencies
• Commercial accountability for overall delivery, including margin, revenue recognition, P+L aspects of the book of work.

Portfolio Growth:

• Identify cross/up selling opportunities within the existing client portfolio.
• Collaborate with sales teams to drive revenue growth through cross/ up-selling.

Strategic Planning:

• Develop and execute strategic account plans to meet client needs and business objectives.
• Stay informed about industry trends and client challenges to provide proactive solutions.

Collaboration:

• Work closely with cross-functional teams, including product development and implementation, to ensure seamless service delivery
• Collaborate with internal stakeholders to address client concerns and improve overall satisfaction - Ability to influence in a matrixed model will be essential.

Client Advocacy:

• Act as a client advocate within Fenergo, ensuring that client feedback is communicated and addressed appropriately.
• Champion the value of Fenergo's solutions to clients and prospects.

Desired Experience

• Bachelor’s degree in Business, Finance, or a related field.
• Proven experience in client management within the financial services or software industry.
• Strong understanding of regulatory compliance and financial industry trends.
• Excellent communication, negotiation, and presentation skills.
• Regular travel to client sites is expected.

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs. 

What we value is at the CORE of how we succeed:

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar

What’s in it for you?

• Healthcare cover with Canada Life  
• Retirement savings plan 
• Employee Assistance Programme  
• Opportunity to earn an annual company bonus  
• 20 days PTO  
• 3 company closure days 
• Extensive training programs, classroom and online, through ‘Fenergo University’ 
• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more 
• Buddy system for all new starters 
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies. 
• Defined training and role tracking to allow you see and assess your own career development and progress.  
• Work From Home set-up allowance  

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.