Marketplace Operations Manager

As a Marketplace Operations Manager at Fever, your responsibilities will include defining and developing a comprehensive marketplace strategy, collaborating with business leaders to identify areas for improvement, and establishing KPIs to enhance performance. You'll evaluate existing strategies for growth, manage projects to implement solutions, and maintain strong relationships with stakeholders.

To qualify for the Marketplace Operations Manager position at Fever, candidates should possess a STEM bachelor's degree and have at least five years of experience in process optimization or analytics roles, plus one year of people management experience. Exceptional analytical skills and advanced English proficiency are also required, with additional languages being a plus.

The Marketplace Operations Manager role at Fever comes with substantial growth opportunities. You'll have the chance to influence strategies across a high-growth organization, work with diversity in teams, and pursue professional development through various benefits, including English lessons and flexible remuneration.

Fever values work-life balance for its employees, and as Marketplace Operations Manager, you'll benefit from a hybrid work model, flexible hours, and home-office friendliness. Furthermore, the company promotes a positive work environment filled with support and camaraderie among international team members.

Fever offers a range of attractive perks for the Marketplace Operations Manager role, including an attractive compensation package with performance bonuses, a 40% discount on all Fever events, health insurance, a Gympass membership, free food and drinks at the office, and the possibility to receive part of your salary in advance.

When prioritizing projects, I assess their potential impact on business goals, evaluate resource availability, and align initiatives with key performance indicators. I believe in collaborative discussions with stakeholders to ensure all perspectives are considered.

In my previous role, I identified bottlenecks in our marketplace operations. I analyzed the workflow, proposed a revamped process focusing on efficiency, and successfully cut response times by 30%, leading to improved customer satisfaction.

Essential KPIs include transaction volume, customer acquisition costs, retention rates, and operational efficiency measures. These indicators help gauge both the performance of the marketplace and the impact of strategic initiatives.

Engaging with diverse stakeholders requires clear communication and planning. I utilize tools like calendars for scheduling, asynchronous updates, and effective follow-up emails to ensure everyone is informed and on the same page despite time zone differences.

I typically use a combination of Google Analytics, Tableau, and Excel for reporting. These tools provide robust data analysis options and visually appealing dashboards that help present data insights effectively.

I regularly review business goals and adjust strategies accordingly. I believe in setting both immediate objectives and long-term vision targets, ensuring that our actions today pave the way for future success.

I have managed digital marketing campaigns on social media, focusing on customer engagement and conversion metrics. This experience has helped me understand how marketing strategies influence marketplace performance and growth.

I always prioritize open communication. I'd engage in a constructive discussion to understand their perspective, back my reasoning with data, and collaboratively work towards a solution that considers both viewpoints.

My approach involves identifying key trends and anomalies through comprehensive data analysis. I start by cleaning the data, segmenting it meaningfully, and then applying statistical methods to draw actionable insights.

I am motivated by Fever's mission to enhance cultural access and experiences. The fast-paced environment and commitment to innovation align well with my professional goals, making me excited about the opportunity to contribute and grow within the company.